Service Advisor LHM Casa Chevy

Service Advisor Location: 7201 Lomas Blvd NE, Albuquerque, NM 87110, USA Job Summary As a Service Advisor you will be the face of the dealership for service customers. You will present and sell needed products and services to the customer in a professional manner while adhering to the manufacturer’s maintenance schedule. Your focus will be on building rapport to promote satisfaction and retention. Responsibilities Greet customers in a timely, friendly manner and obtain pertinent vehicle information Actively promote and build rapport with the customer Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications Generate and provide customer with a complete and accurate estimate of repair Establish and communicate completion time of repair with customer and technician Answer incoming service calls Maintain and schedule service appointments Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index) Strictly follow the manufacturer’s warranty guidelines and procedures Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores Comply with all federal, state and local laws, and company policy, regarding the safeguarding of all customer, company and manufacturer information, as well as customers vehicle and property Manage work in a fast-paced environment with limited supervision Demonstrate strong customer service, phone and computer skills Qualifications Previous automotive Service Advisor experience heavily preferred Minimum 18 years of age Valid driver’s license Pass pre-employment screening (background & drug test) Pay and Recognition Weekly pay Paid holidays & paid time off Paid training Stock awards (select management and front‑line team members eligible) Insurance / Retirement Medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 12 weeks paid pregnancy leave (disability leave) Health savings Flex spending accounts (tax‑free) Short‑term and long‑term disability plans Life insurance (whole life and term) 401(k) with company match Pet insurance Learning, Tuition Assistance and Career Development Digital career path tool to assist with career development Continuous training through Asbury’s internal learning management system Professional Growth and Development Opportunities Employee assistance program Employee discounts on parts and service repairs Opportunities to join community service initiatives with paid volunteer hours Employee referral program with bonus opportunities Equity, Diversity and Inclusion Statement Asbury Automotive Group is an equal‑opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. #J-18808-Ljbffr Lhmford