Technical Service Manager - Printing, Packaging & Labeling Industry

POSITION: Technical Service Manager - ENG#757 Job Category: Manufacturing - Production Industry: Manufacturing - Production Location: Chicago, IL Relocation Expense Provided Job Link: Salary: $95K - $105K - Based on Experience Benefits: Full Benefits Package Qualifications Bachelor's degree in Chemistry, Printing Technology, Engineering, or a related technical field (preferred). Proven experience working with packaging materials and inks in a manufacturing or production setting. Demonstrated success in resolving technical issues related to packaging, printing, or ink performance. Experience receiving and responding to direct customer feedback regarding product performance and quality. Hands‑on involvement working with cross‑functional teams (R&D, Sales, Operations, Manufacturing) to implement technical solutions. Strong understanding of current trends, technologies, and advancements in the packaging and inks industry. Must be US Citizen or Authorized to Work in the United States. Skills Strong problem‑solving and analytical skills with the ability to diagnose and resolve complex technical issues. Excellent communication and interpersonal skills, with a customer‑first mindset. Ability to build and maintain trusted relationships with key stakeholders. Effective project management and organizational skills. Collaborative approach with the ability to work across cross‑functional teams. Leadership capability to mentor and guide technical or field service personnel. High level of adaptability and responsiveness in dynamic production environments. Detail‑oriented with a commitment to continuous improvement and technical excellence. Preferred Skills: Experience with color management systems (e.g., X‑Rite). Understanding of lamination, coating, and post‑print converting processes. Familiarity with regulatory compliance and environmental standards related to inks and coatings. Responsibilities Lead and manage technical support activities for wide web flexographic printing customers. Conduct on‑site troubleshooting, ink optimization, and product performance evaluations. Plan and execute press trials, product introductions, and technical audits. Collaborate with R&D, Sales, Manufacturing, and Regulatory teams to deliver tailored solutions. Develop and implement technical service strategies that support customer retention and growth. Serve as the primary technical point of contact for key customer accounts. Mentor and support technical representatives and field service personnel. Maintain accurate technical documentation, service reports, and communication logs. Ensure compliance with all safety, environmental, and regulatory standards. Send resumes to: Executive Human Resource Service Website: Phone: View phone number on click.appcast.io #J-18808-Ljbffr