Sr. CSPI Manager, US/CAN - Technical Service | Sweeteners Expertise Preferred

Location: Bedford Idea Park Lab. Workplace type: Hybrid. Role Overview Manager/Sr. Manager of Technical Service - Lead technical support strategy across the U.S. and Canada, overseeing over $1.2B in sales. This role drives customer satisfaction, innovation, and business growth through expert technical service and leadership. Core Responsibilities Lead and develop a high-performing technical team with a customer-focused innovation culture. Provide hands‑on technical support and lead customer projects across Beverage, Bakery, Dairy, Confectionery, Savory, and Brewing. Translate customer strategies into actionable technical solutions that expand product offerings. Build strong, collaborative relationships with customers and internal stakeholders across Sales, Product Management, Innovation, Manufacturing, and Supply Chain. Represent Ingredion in trade organizations to promote capabilities and stay current with industry trends. Support strategic initiatives by building technical capabilities and tools that drive efficiency and growth. Prioritize and guide technical project plans to meet milestones with agility and impact. Coordinate technical support for industry and customer events, leveraging deep product and application knowledge. Contribute to knowledge management systems and collaborate with category teams to grow enterprise-wide expertise. Develop technical bulletins, sales enablement tools, and other resources in partnership with Sales and Marketing. Qualifications Bachelor’s degree in Food Science, Food Engineering, Chemical Engineering, or related field; Master’s degree preferred. Minimum 10 years of relevant experience in the food industry, including roles in manufacturing, engineering, quality, or product development. Broad food processing and application expertise across key categories. Hands‑on experience with food concept development using culinary, lab, or pilot plant equipment. Strong understanding of sweeteners, including nutritive and polyol types; knowledge of handling characteristics is a plus. Proven leadership in people management and talent development. Demonstrated success in leading customer projects and building long‑term relationships. Excellent cross-functional collaboration and problem-solving skills. Strong communication and presentation abilities, with experience engaging senior audiences. Willingness to travel approximately 30%, primarily in US and Canada. Benefits Competitive salary and performance‑based pay. Comprehensive health, dental, vision, and 401k plan with company match. Wellness support, learning and development opportunities, and tuition reimbursement. Employee recognition and discount programs. Relocation Relocation available: Yes. Pay Range Annual pay range: $149,400 – $199,200. EEO Statement We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability - mental or physical - marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law. Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs. #J-18808-Ljbffr Ingredion Incorporated