Customer Service and Support Supervisor

Position Title: Customer Service and Support Supervisor Location: Home - Oregon State Parks Salem, Oregon Type: Employee Position Salary Range: $5,907 - $9,143 Job Overview As a Permanent, full‑time Business Operations Supervisor 2, you will provide strategic leadership and oversight for OPRD's frontline customer service team. In this role, you will ensure the effective delivery, efficiency, and continual improvement of agency‑wide support and call center services. Your responsibilities include supervising staff, managing performance, guiding training and development, overseeing budgets, maintaining high service quality, delivering essential operational support to central office managers and employees, coordinating backup support across multiple agency sections and divisions, assisting the Director, Executive Team, and Commission, leading day‑to‑day operations, driving continuous improvement initiatives, and managing the call center platform contract, policies, and system enhancements. Desired Attributes Demonstrated success in training, motivating, assigning, evaluating work, disciplining, and coaching. Experience recognizing, addressing, and managing conflict in a business or professional setting. Experience making decisions related to workflow, priorities, and assignments. Experience managing operations, projects, or teams. Experience providing proactive, efficient customer service. Experience managing a phone call center. Proficiency with word processing, spreadsheets, databases, and electronic file management. Experience evaluating statutory, rule, or system changes to ensure compliance. Skill presenting information clearly and logically, both orally and in writing. Minimum Qualifications Four years of lead work, supervision, or progressively related experience; or one year of related experience and a bachelor’s degree in a related field. Special Requirements Completion of a criminal record and driving record check that meets OPRD criteria at time of hire, and throughout employment. Valid driver’s license. Benefits Work/life balance. 11 paid holidays a year. Competitive benefits package. Equal Opportunity Statement Oregon Parks & Recreation Department is an equal opportunity, affirmative action employer, committed to diversity. The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. #J-18808-Ljbffr