Customer Service Rep-Logistics POST NUMBER: 50773

Customer Service Representative

Location: Jacksonville, FL

Employment Type: Contract-to-Hire

Schedule: Fully onsite during training; hybrid thereafter

About the Opportunity

Vaco has a great opportunity for a Customer Service Representative in Jacksonville, Florida. This position serves as the primary point of contact for customers throughout their service experience, providing timely updates, coordinating schedules and logistics, resolving issues, and ensuring an excellent overall customer experience.

The ideal candidate is a strong communicator who enjoys helping customers and can successfully manage high volumes of calls, emails, follow-ups, and administrative tasks in a fast-paced environment.

Key Responsibilities

Customer Service & Communication

• Serve as the primary customer contact from initial scheduling through service completion
• Provide proactive updates regarding timelines, processes, and expectations
• Respond to customer inquiries by phone, email, and text
• Build positive customer relationships through consistent communication and follow-up
• Resolve customer concerns and escalate issues when appropriate
• Maintain accurate documentation of customer interactions

Scheduling & Coordination

• Coordinate appointments, scheduling changes, and service requests
• Communicate with internal teams and external partners to ensure timely service
• Monitor active accounts and provide status and timeline updates
• Coordinate delivery and scheduling information with operational teams

Problem Resolution

• Investigate service delays, disruptions, and customer concerns
• Work with internal teams to identify solutions
• Escalate unresolved issues when necessary
• Assist with service recovery, claims, and customer retention efforts

Administrative Support

• Manage a high volume of incoming and outgoing communications
• Maintain accurate customer information within company systems
• Monitor reports, dashboards, and activity queues for priority items
• Track open issues through resolution
• Assist with special projects and process improvements

Qualifications

• High school diploma or equivalent
• Previous customer service experience in a professional environment
• Excellent verbal and written communication skills
• Professional phone presence and customer-focused approach
• Strong organization, multitasking, and time-management skills
• Ability to manage competing priorities in a fast-paced environment
• Proficiency with Microsoft Office, including Outlook
• Comfortable learning and working across multiple software systems

Preferred Experience

• Associate's or bachelor's degree
• Experience in customer service, logistics, transportation, supply chain, dispatch, scheduling, hospitality, or similar environments
• Experience handling a high volume of customer calls and communications

Ideal Candidate

We're looking for someone who is adaptable, technology-savvy, organized, and solutions-oriented . This person should have excellent follow-through, enjoy working with customers, and be comfortable managing multiple priorities without sacrificing the customer experience.

Work Environment

• Fast-paced, high-volume customer service environment
• Collaborative team atmosphere
• Fully onsite during training
• Opportunity to transition to a hybrid schedule after successfully completing training and meeting performance expectations
• Contract-to-hire opportunity with potential for long-term growth

Compensation & Vaco/Highspring Disclaimer

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including, but not limited to, the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.

Unless otherwise noted in the job description, the position Vaco/Highspring is filling is occupied. Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you agree to be included in our talent pool for future hiring for similarly qualified positions.

Submissions to this position are subject to the use of AI to perform preliminary candidate screenings focused on ensuring minimum job requirements are satisfied. Further assessment beyond this initial phase will be conducted by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.