Delivery Assurance Lead Consultant

Role Description

As a Lead Consultant, you will play a hands‑on role in helping to build and execute Guidewire’s new Delivery Assurance and Partner Quality function across the Americas. Reporting directly to the Senior Director, Services Partner Quality Assurance, you’ll be responsible for the day‑to‑day execution of Delivery Assurance activities in AMER—coordinating reviews, running core processes, preparing analysis and documentation, and ensuring that follow‑up actions are tracked and closed.

This is an execution‑focused role for a strong delivery professional who enjoys making things work in practice: gathering and organizing information, structuring reviews, following through on actions, and keeping stakeholders aligned. You will work closely with the global Delivery Assurance leader and Regional Quality Directors, but your primary focus will be on executing the model for AMER:

• Supporting the Partner Capability Maturity Model (PCMM) process
• Identifying and refining standards
• Performing Engagement Assurance to help ensure consistent, high‑quality delivery outcomes on SI‑led and Guidewire‑involved programs in the region

Qualifications

• 5+ years of experience in professional services, project/program management, PMO, delivery governance, or related roles within enterprise software or consulting
• Direct experience with Guidewire products and implementations of Guidewire products
• Experience in the P&C insurance or closely related industries
• Hands‑on experience supporting or managing customer implementation projects (e.g., as a Project Manager, Senior Project Analyst, or similar)
• Experience working with or within System Integrators and partner ecosystems
• Solid understanding of core project delivery concepts (scope, schedule, risk, quality, budget) and how they are monitored and reported
• Comfort working with AI‑assisted analytics and data platforms to interpret project and partner signals and to refine models over time
• Experience organizing governance forums, audits, health checks, or risk reviews—including preparation, coordination, note‑taking, and action tracking
• Comfortable reviewing project documents (plans, status reports, RAID logs, design documents) to identify gaps or inconsistencies with guidance from senior leaders
• Strong organizational and time‑management skills; able to juggle multiple reviews, data requests, and follow‑ups in parallel
• High attention to detail in documentation, data entry, and status tracking
• Proactive in following through on open items and reminding stakeholders of upcoming deadlines
• Clear, professional written and verbal communication skills; able to summarize complex information concisely for busy stakeholders
• Collaborative, service‑oriented mindset—focused on making processes smoother and lowering friction for participants
• Proficiency with productivity and collaboration tools (e.g., Google Workspace or Microsoft Office)

Requirements

• Support Delivery Assurance Execution
• Coordinate the AMER Delivery Assurance review process and cadence
• Gather information requests (artifacts, status reports, metrics) from Partners and engagement teams
• Support the Senior Director and Regional Delivery Assurance leaders
• Support the Partner Capability Maturity Model (PCMM) process
• Collaborate with Alliances to operationalize AI‑generated risk and capability assessments
• Support Delivery Assurance reviews associated with high‑risk or “too big to fail” SI‑led programs
• Create assessments that highlight delivery strengths and risks
• Work with Alliances to implement and refine partner scorecards and quality KPIs
• Create and maintain Delivery Assurance dashboards and trackers for AMER
• Support preparation of executive‑ready materials for regional governance forums

Benefits

• Health, dental, and vision insurance
• Paid time off
• Company sponsored retirement plan
• Eligibility for annual company bonus plan, commissions, and/or long term incentive awards