Student Account Coordinator

The Student Account Coordinator reports directly to the Bursar and is primarily responsible for assisting students and their families with billing questions and providing information to meet their financial obligation of monies owed. This position also adds all fees to student accounts from departments across campus. Ensures CashNet and all processes are conducted properly as well as all E‑store operations. The Student Account Coordinator must maintain confidential information. This position has been evaluated for compliance with the Fair Labor Standards Act and is subject to premium pay for all hours worked in excess of 40 in a payroll week. Salary/Rate $18.00-$20.00 per hour; 35 hours per week Essential Functions Holds a fiduciary responsibility for assisting students with all inquiries related to their student account and billing. This includes working in conjunction with other departments on campus to assist the student in ensuring timely payment. Responsible for working with parents while professionally following appropriate FERPA regulations in disclosing information. Be knowledgeable in and able to advise students and parents on options available for educational expenses. Maintain Student Account Database with all University related financial activity, including charges, payments, and adjustments from multiple departments and sources. Review and process file uploads into the Student Accounts system, ensuring accounting accuracy as well as proper technical format. Process cash advances and emergency loans to students, including assisting in determining eligibility, monitoring due dates and assessing late fees. Review accounts and process monthly late fees on past due accounts. Follow up on accounts with past‑due balances and contact students by phone, email or in person to arrange for payment. Calculate and process refunds in accordance with Federal Financial Aid guidelines to both students and parents. Process all direct deposit requests and manage ACH returns and reissues. Work with Union, International payment sources, and other outside payment providers to assist with documentation needed to get the applicable student's account finalized and paid. Attend all new student orientations to be the face of the Student Accounts office. Must be able to speak concisely to students and parents about various questions and topics related to student billing. Serve as back up for Student Service Representative (cashier) at front desk. Answer phones & route calls as appropriate. Act as the Functional Area Expert for the University's e‑payment system and text messaging platform. Build and maintain all e‑market stores by working with departments across campus to ensure their needs are met. Then, monitor, reconcile and distribute information regarding e‑Market payments and receipts to appropriate division heads. Work directly with the Financial Aid department and the Business Office to reconcile loan and scholarship disbursements. Post manual loan and scholarship checks received within the financial aid and student accounts systems. Answer questions regarding the Student Tuition Tax Form 1098T. Maintain the Student Accounts web page and update all in‑office materials and student literature. Review weekly withdrawal reports, verify all appropriate adjustments have been made on the student account, and release and process security deposits appropriately. Reconcile miscellaneous student related accounts in the General Ledger working with the Bursar and the Business Office and prepare journal entries as necessary. Process all collection agency payments. Monitor Alumni and Perkins loan accounts, process small balance adjustments and refunds for overpayments. Perform additional duties and assist with special projects as assigned. Other Duties & Responsibilities Supports and assists in creating intersections for faculty, staff and students that will assist in transforming people's lives. Supports and assists in creating an evolving culture of mentoring and rich engagement opportunities for faculty, staff, and students. Maintains a commitment to diversity, equity and inclusion and a high degree of cultural competence and respect for a wide range of identities and experiences, therefore welcoming and supporting all faculty, staff and students and expanding access to the AU experience. Maintains a safe working environment within and around their facilities and associated equipment and supplies including, but not limited to, obtaining Safety Data Sheet (SDS) information pertaining to any hazards associated with their work environment. Participates in all required assigned training, including safety training and will comply with safety rules, regulations, and protocols. Contributes to the overall success of the University by performing other duties as assigned. Qualifications – Education & Experience, Knowledge, Skills & Abilities Associates Degree in Accounting or Business with specific studies in accounting. Minimum five years of experience working in an office environment of accounting and bookkeeping. Must be well organized, possess excellent customer service and interpersonal skills. Must have a high level of accuracy and efficiency to be able to successfully enter various types of transactions into the Banner Records system. A team player who enjoys working with the public and solving problems for people. Must be able to handle several tasks simultaneously in an often fast‑paced environment, while maintaining professional courtesy at all times. A self‑starter who assumes responsibility for the work assigned and can complete projects with little or no supervision. The person must also be able to identify problems and have the knowledge of who to consult as problems arise. A detail‑oriented person with the ability to balance transactions efficiently, with no errors. Must be able to analyze problems and solve them independently. Computer skills are essential. Knowledge of Microsoft Word, Excel and Access; knowledge of Microsoft Outlook is also required. Experience with SCT/Banner is a plus. Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Personal Protective Equipment must be worn when required. A respiratory function test and the ability to use respirators may be required. Stairs and uneven surfaces may be present; artificial lifts, etc. may or may not be available. The position may require the incumbent to walk outdoors in all types of weather to other buildings or offices located on the campus. The campus is located in an area that contains numerous hills and slopes and may not always be fully accessible for mobility impaired individuals. Alfred University actively subscribes to a policy of equal employment opportunity, and will not discriminate against any employee, student or applicant because of race, age, sex, color, sexual orientation, gender identification or expression, physical or mental disability, religion, ancestry or national origin, marital status, genetic information, military or veteran status, domestic violence victim status, criminal conviction status, political affiliation or any other characteristic protected by applicable law. #J-18808-Ljbffr Alfred University