Team Leader

Job Description

Job Description

In Los Angeles, the starting hourly base rate for Jeni’s Team Leaders is $20.50/hr but our Team Leaders have the opportunity to earn an average of $30.69 per hour!*

*This is an estimate of hourly earnings. It is based on the 2026 base pay rate, plus 2025's hourly tip average. 2026 actual customer tips may vary.

Jeni’s Splendid Ice Creams is searching for part-time Team Leaders to join our Highland Park team.

At Jeni’s, we’re devoted to making better ice creams and bringing people together.  Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.

Team Jeni’s Team Leaders are part-time crew members who lead shifts.  In addition to leading shifts, they scoop and serve ice cream to our customers, make waffle products, run the register with cash management responsibilities, keep the shop clean, change out buckets of ice cream, and perform a number of other important, related tasks. 

As a Team Leader, you will:

• Serve the ice cream Time magazine calls “the best in America”

• Gain valuable real-world business and entrepreneurship experience

• Work in an environment oriented around serving each other and making people’s day

• Lead shifts and act as a role model for other team members

• Have opportunities for growth within a growing company

• Receive competitive compensation

Qualities of Team Leaders:

• Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment

• The ability to positively influence and lead a shift of ambassadors, helping them uphold the highest standards and feel supported

• Resourceful and calm when challenges come up

• Have great judgment, common sense, and be skillful interpersonally

• Familiar with (and be able to articulate to customers) what distinguishes Jeni’s Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer

• Available to work weekends, late nights (past 11 p.m.)

• Provide consistent, world-class service to every single customer

• Reliable, on time, and ready to hustle for every shift

• Committed to the well-being of their shop team, their community, and the environment around them

About Jeni’s Splendid Ice Creams:

Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a certified B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.

Our Team Leaders make a difference in their shop, their community, and in how they partner with their team and serve their customers. If this opportunity sounds delicious to you, please apply. 

Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form. 

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NOTICE PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT AND CALIFORNIA  PRIVACY RIGHTS ACT  

Effective Date: July 1, 2020  

Last Reviewed on: December 7, 2023  

Introduction  

This Privacy Notice (the “Privacy Notice”) is adopted to comply with the California Consumer Privacy Act of  2018 as amended by the California Privacy Rights Act of 2020 (“CCPA”). Any terms defined in the CCPA  have the same meaning when used in this Privacy Notice.  

Jeni’s Splendid Ice Creams, LLC (“Jeni’s”) is committed to protecting the privacy and security of personal  information. In the course of our business, we may ask job applicants, prospective employees and employees  (“you” or “your”) to provide personal information relating to your employment or prospective employment.  This Privacy Notice describes how Jeni’s collects and uses personal information, the categories of personal  information we collect and instances when the personal information may be disclosed to third parties. Jeni’s  will only collect and process personal information in accordance with this Privacy Notice, unless otherwise  required or permitted by applicable law.  

Information We Collect  

We collect information that identifies, relates to, describes, references, is reasonably capable of being  associated with, or could reasonably be linked, directly or indirectly, with a particular individual ("Personal  Information").  

Further, under California law certain data elements are classified as Sensitive Personal Information  (“SPI”). Collection of such data provides possible additional rights to California employees (see Your  California Privacy Rights). Below is a list of data elements that are classified as SPI:  

 Identifying Information: SSN, Driver’s license number, passport/visa information,  immigration information  

 Demographic data: Race, ethnic origin  

 Financial Information: Banking details  

 Health and safety information: Employment-relevant health conditions, workplace illness