Clinic Supervisor (Ophthalmology)

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit Company: Associated Retinal Consultants Job Title: Clinic Supervisor Department: Ophthalmology Reports To: Clinic Manager Location: Rochester, MI SUMMARY The Clinic Supervisor maintains the overall operations of the office, with a concentrated focus on: superior patient care experiences, providing employee performance support and ensuring associated administrative and clinic tasks are managed accurately, effectively and timely. The Clinic Supervisor will ensure that clinic staff are trained and productive in their assigned positions and staff strive for performance excellence. Additionally, the Supervisor will work closely with physicians to ensure their needs and expectations are met as it relates to: staffing dynamics, physician schedule requirements, meeting patient care expectations and clinic flow. ESSENTIAL DUTIES AND RESPONSIBILITIES Enforcement of clinic and corporate policies and procedures such as punctuality and attendance, dress code, use of corporate attendance line and cellphone and social media policies. Directly supervise performance of the clinic staff, which includes establishing and monitoring staff schedules, monitoring staff time clock punches and making necessary corrections, proactively identifying and addressing personnel issues, managing daily performance expectations, and preparing and delivering annual performance reviews. Coordinate clinic schedule per each Physician’s preference. Establish and maintain positive relations with referring Physician groups and other healthcare providers. Provide various levels of supervisory support to ARC associated satellite locations as needed. Establish and maintain clinic and patient flow in a way that supports Physician preference and ensures patients have a positive clinic experience. Proactively identify and resolve patient/family concerns. Responsible for ensuring that staff are successfully trained in their respective roles, which also includes a strong understanding of the most commonly used diagnosis and procedure codes, prior authorization requirements related to drugs, insurance limitations related to drugs and patient eligibility, copay assistance programs. Ability to step into the Medical Office Specialist (MOS) position and cover front office tasks as necessary. Proactively identify IT issues (equipment/phone) that could impact clinic and facilitate a resolution with the appropriate department/entities. Must regularly engage with clinic supervisors across the organization to support physician needs and ensure clinic staffing needs are met. Actively communicate with research coordinators/study patients in scheduling and staffing as necessary. Ensure adequate inventory of office and clinic supplies. Provide supervisor and Administration with reports as required. Travel to other ARC locations as requested. Responsibilities may be dependent on specific location and not required of all employees in that position. Perform all other duties as assigned, which may include assisting in other departments within Associated Retinal Consultants and at other locations. QUALIFICATIONS Expert knowledge of insurance carriers and the need for any referrals and/or prior authorizations required for various procedures and/or drugs, seeks additional information if needed. Expert knowledge of drug assistance programs and completes necessary patient enrollment in programs as needed. Excellent interpersonal skills to work effectively with others (teamwork) and provide superior customer service to patients. Analytical and problem solving skills. Excellent communication and teamwork skills. Good organization skills. Able to work well in a fast‑paced, high‑stress environment. EDUCATION AND/OR EXPERIENCE High school diploma or equivalent is required. At least three (3) years of supervisory experience is preferred. LICENSES AND CREDENTIALS — SYSTEMS AND TECHNOLOGY Proficient in Microsoft Excel, Word, PowerPoint, Outlook. Expert in Practice Management system. Solid foundation in Electronic Medical Records (EMR) system. Proficient keyboarding skills, knowledge of database systems and comfortable with electronic mail and instant messaging systems. PHYSICAL REQUIREMENTS This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary. If you need assistance with this application, please contact View phone number on click.appcast.io. Please do not contact the office directly – only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. NOTE : Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time. #J-18808-Ljbffr