Field Service Representative

Comprehensive Community Services (CCS) Program Location: Dane County, WI Schedule: Full-Time, 40 Hours per Week Employer: Lutheran Social Services of Wisconsin & Upper Michigan (LSS) Make a Difference in Mental Health Care Lutheran Social Services of Wisconsin and Upper Michigan (LSS) is seeking a compassionate and dedicated Service Facilitator to join our Comprehensive Community Services (CCS) team in Dane County. This community-based role supports children, adolescents, adults, and families experiencing mental health challenges through a person-centered, recovery-focused approach. As a Service Facilitator, you will coordinate services, provide skill development and psychoeducation, facilitate treatment planning, and help individuals achieve greater independence and well-being in their homes, schools, and communities. Compensation Compensation is based on education and credentials: Master's Degree: $27.20/hour Master's Degree with In-Training Therapy License: $28.20/hour Master's Degree with Full Clinical Licensure: $30.20/hour What You'll Do Care Coordination & Service Facilitation Conduct functional assessments and re-assessments. Develop individualized service plans in partnership with clients, families, support systems, and providers. Coordinate and authorize services as appropriate. Facilitate recovery-focused and family-centered team meetings. Connect clients to community resources and support services. Maintain accurate client records and documentation. Complete required reports and service documentation on time. Collaborate with treatment teams, community providers, schools, healthcare professionals, and natural supports. Participate in supervision, training, and staff development opportunities. What We're Looking For Required Qualifications Master's degree in a human services-related field. Valid driver's license and reliable transportation. Ability to travel throughout Dane County to meet clients in community settings. Ability to work flexible hours, including occasional evenings based on client needs. Preferred Qualifications Experience providing mental health, behavioral health, therapy, case management, care coordination, or community-based services. Experience working with children, families, and adults with complex needs. Experience in recovery-oriented, trauma-informed, or person-centered service delivery. Applicable Degree Areas Include Social Work Counseling Marriage & Family Therapy Community Mental Health Rehabilitation Counseling Criminal Justice Child Development Special Education Substance Use Counseling Related Human Services Degrees Why Join LSS? Medical, Dental, and Vision Insurance Flexible Spending Accounts (FSA) Generous Paid Time Off 10 Paid Holidays Mileage Reimbursement 403(b) Retirement Plan Annual Pay Increase Opportunities Employee Assistance Program (EAP) Calm Wellness App Premium Access UKG Wallet Early Wage Access Employee Recognition & Service Awards Student Loan Support As a nonprofit organization, LSS employees may qualify for Public Service Loan Forgiveness (PSLF) . Employees also receive assistance navigating PSLF through our student loan support partner, Summer. Our Commitment At LSS, we believe every individual deserves dignity, respect, and the opportunity to thrive. We provide trauma-informed, person-centered services that empower individuals and families to live healthier, more independent lives. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE). Keywords for Indeed/AI Search Optimization CCS, Comprehensive Community Services, Service Facilitator, Therapist, Mental Health Counselor, Behavioral Health, Case Manager, Care Coordinator, Social Worker, Community Mental Health, Recovery Coach, Wraparound Services, Family Services, Trauma-Informed Care, Behavioral Health Specialist, Psychosocial Rehabilitation, Care Planning, Mental Health Services, Community-Based Services, Human Services, Dane County Wisconsin. Qualifications Skills Behaviors : Motivations : Education Required Bachelor Degree or better in Hum. Serv. or Related Field. Experience Licenses & Certifications Required Driver's License Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr