Remote Desktop Support Specialist

DataStaff, Inc is in need of a Desktop Support Specialist for a long-term contract opportunity with one of our direct clients located in Rocky Mount, NC. *Travel required Our client is seeking a Desktop Support Specialist to assist Client Services Operations in supporting the high number of Service Desk requests, hardware installations, and customer software support in Rocky Mount, NC. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using the call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals, and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configures them. Responsible for user data and migration of profiles as computers are replaced. Works with Data Center Operations on user file server data storage, network reservations, data restores, and various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). It is the responsibility of all Technical Services Staff to be aware of ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. Implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or use in a manner inconsistent with covered IT Security Policies and standards. 7 Years - Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. 7 Years - Installing and imaging new computers and loading of appropriate software for customers. 7 Years - Installing local and network printers and other peripherals and configuring the same. 7 Years - Migrating data and user profiles. 7 Years - Documenting processes and procedures related to technical field support activities. 7 Years - Demonstrates knowledge and working experience with ServiceNow call tracking system. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave.