Supervisor, HR Service Center

Role Description

Supervise operations of a centralized function that provides HR services in a service center or shared services environment. Will maintain supervisory responsibility along a single service line that will include one of the following: Tier I People Support, Leave Administration, Talent Acquisition Administration and Onboarding, and Sales Compensation Administration.

• Evaluates and anticipates work volume and assign/distributes work among the staff accordingly.
• Serves as an escalation point for difficult cases and service complaints that cannot be resolved by a team member.
• Coaches, trains and motivates staff to maximize their potential and performance.
• Interprets and communicates direction and goals for department.
• Sets achievable goals that are linked to the objectives of the organization.
• Adheres to all internal WM policy and external laws/regulations as related to Employee Records Administration.
• Assists with internal and external audit procedures and protocols.
• Maintains a comprehensive understanding of the cross functional processes within the HR organization.
• Oversee and direct the people services team to ensure that employee cases are handled accurately and effectively.
• Participates in project teams responsible for organizational and process reengineering to improve business efficiencies and reduce cost.
• Build and maintain cross functional relationships that improves collaboration and key decision making that aids in the delivery of a world class employee experience.

Qualifications

• Must live and work in the US.
• Bachelor's Degree or in lieu of degree: High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• 5 years of related work experience.
• Preferred: SHRM Certified Professional (SHRM-CP).
• Preferred: Professional in Human Resources (PHR) Certification.

Requirements

• Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
• The expected base pay range for this position across the U.S. is $87,000 to $110,900. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits

• At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability.
• Stock Purchase Plan.
• Company match on 401K.
• Paid Vacation, Holidays, and Personal Days.
• Please note that benefits may vary by site.