Client Services Associate

Client Services AssociateWe're looking for a Client Services Associate to join our team! In this role, you'll be the main point of contact for clients, working closely with our Production team to make sure projects run smoothly from start to finish. You'll help coordinate new projects, manage preflight tasks, enter key details into internal systems, and ensure everything is ready for production.Respond to client requests for new project initiatives through our centralized technologyCollaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requestsInitiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completionEnsure that any pitfalls are addressed and resolved with the client before being submitted to the production teamWhere applicable, initiate some project specifics to set the production team/individual project up for successTake a proactive role in learning about clients' industry, business needs and company culture, educating the project team, and providing a high level of serviceMonitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverablesServe as the central point of contact for and liaison between external client contact and internal production staffSet and fulfill client expectationsComply with all ISO regulations, processes and proceduresPotentially troubleshoot problem projectsUnderstand and abide by individual project instructions and effectively communicate to the production teamInvestigate client complaints where applicableDiscuss issues with clients and production staff and creatively problem solve to alleviate issuesComplete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisorWhat we offer:Equal opportunities within an environment that celebrates diversity.Possibility to collaborate with the managers and colleagues from different, international locations.Friendly working environment.Opportunities to learn and grow within the Company.Required Experience and Qualifications:Minimum Bachelor's degree or its equivalentExperience in customer serviceExperience building relationships with clients and co-workersDesired Skills and Experience:Knowledge of a second languageExperience coordinating projects and assignment of resources