(PT) Front Desk Attendant National Campus Orlando

USTA Front Desk Team Member

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport's growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don't know tennis? Don't worry, you can still find yourself in the game!

The Role

As a key member of our front desk team, you will provide exceptional customer service while managing court reservations, program registrations, and handling payments. You will be the first point of contact for our patrons, ensuring a welcoming and efficient experience at our tennis facility.

• Assign court time for open play, private/group lessons, and donated courts using our computerized reservation system.
• Assist patrons with registrations for lessons, leagues, and other tennis programs.
• Handle in-person and phone inquiries regarding court availability, pricing, and program offerings.
• Provide accurate and timely information to patrons, including updates on policies and procedures.
• Process payments for court time and program fees, ensuring proper documentation.
• Monitor locker room facilities during evening and weekend shifts, as needed.

Who You Are

• Friendly and professional with strong guest service and communication skills.
• Comfortable handling phone interactions and maintaining a positive, helpful attitude.
• Able to represent the organization in a professional manner, both in-person and over the phone.
• Technologically proficient and able to quickly learn new reservation and registration software.
• Reliable and punctual, with the flexibility to work evenings and weekends as required.
• This is an on-site position and requires physical presence at the tennis center during scheduled shifts.

The salary for this position is $18.00 per hour. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills.

We strongly encourage you to apply if you're interested; we'd love to learn how you can "serve" our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.