Patient Administrative Specialist

Job Description

Job Description

Are you organized, detail-oriented, and passionate about helping patients navigate their care journey? Join our team as a Patient Administrative Specialist, where you'll play a key role in coordinating procedures and ensuring a seamless experience for patients, providers, and care teams. If you thrive in a high-volume healthcare setting, have strong communication and organizational skills, and enjoy coordinating complex workflows while providing exceptional patient service, we'd love to hear from you. Apply today and become an integral part of a team dedicated to delivering coordinated, patient-centered care!

What the job is like

• Pay: $21.90 - $38.96 per hour (DOE)
• Schedule : Mon-Fri, 8 am-5 pm
• Location: Stanford, CA
• Duration: 3 months (possibility for extension)

What's in it for you

• Competitive pay
• Great working location
• Health/vision/dental/life insurance
• Refer-a-friend bonus*
• Weekly payroll
• 24-hour accessibility
• Personalized service

Education Qualifications

• High school diploma or GED equivalent.

Experience Qualifications

• Min 1-2 years of healthcare experience required.
• Experience with EPIC systems
• Microsoft Office Suite (Outlook, Word, Excel, Teams) experience
• Multi-line telephone systems experience and phone etiquette
• Strong customer service and patient communication skills
• Ability to manage time effectively

Required Knowledge, Skills and Abilities

• Knowledge of medical terminology.
• Knowledge of computer systems and software used in functional area.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to provide customer service, solve problems, and manage multiple priorities.
• Knowledge of Windows-based office software, computers and operating systems.
• Ability to adjust communications to fit the needs and level of understanding of the receiver.
• Ability to exercise calmness in stressful situations.

Responsibilities: Patient Interaction and Registration

• Greeting and Assistance: Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with general questions about appointments, authorization, payments, billing, and schedules.
• Patient Escalations: Seek, Identifies, and resolves simple escalations, provides service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways.
• Referral Management & Appointment Scheduling: Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility.

Administrative Tasks and Documentation

• Telephone and Messaging: Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence.
• Documentation Management: Manage faxes, mail, file documentation, and maintain databases.
• Systems Use: Process forms and utilize phone and electronic medical records systems.
• Orientation: Welcome and orient new PAS staff members to best practices.

Communication and Coordination

• Professional Communication: Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients.
• Provider Coordination: Communicate scheduling preferences and urgent needs with providers.
• Medication Prior Authorization
• Specialized Data Collection & Coordination

Who we are:
Power Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That’s why so many hospitals, clinics and healthcare facilities rely on us to fill critical positions. If you want competitive pay, excellent working conditions and a team that supports you, Power Personnel is the place to be!

Refer a friend at View email address on us.fitly.work and get $250 bonus for every referral!
*In order to get the bonus, the person referred must work at least 20 shifts.