ABUSE COUNSELOR - 60052872

What you will do This is professional work protecting children and vulnerable adults at the Florida Abuse Hotline. The employee(s) allocated to this class assess allegations of abuse, neglect or abandonment of children, and abuse, neglect, or exploitation of vulnerable adults. The employee(s) will determine if the information meets statutory criteria for an investigation or referral to an appropriate agency. How you will make an impact Research appropriate information systems to determine prior history to assist in the safety and risk assessment of alleged victim(s). Assign cases to appropriate Department of Children and Families county units or law enforcement agencies for investigation. Receive and refer, as appropriate, complaints against vendors, related licensed facilities, and department employees that may include human rights violations, inappropriate treatment, and inadequate services. Enter reports in the appropriate information system. Enter screened out calls in the appropriate database. Gather information and consult with supervisory staff regarding child and adult death reports. Provide supportive assistance and referral services to persons in need. Maintain professional respect with field investigative staff, supervisors, and other adult and child protective service professionals in both public and private sectors. Performs other related work as required. Qualifications High school diploma or GED equivalent and four years of law enforcement experience or active military service (honorably discharged or current serving honorably); OR Associate degree or 60+ credit hours from an accredited college or university and two years of professional work experience (examples below) OR two years of law enforcement experience or active military service (honorably discharged or current serving honorably); OR Bachelor’s degree from an accredited college or university. Examples of professional work experience Guardian Ad Litem or similar child advocate role Family Support Worker Group Home Worker Teacher’s Assistant/Aide Therapeutic Assistant Family Intervention Specialist Home Health Aide Nurse (LPN or RN) or similar profession Nursing Facility Assistant EMT Other welfare, education or medical professional jobs that occur in high‑paced, high‑stress environments that require critical decision‑making to occur Official letter from the college/university registrar or unofficial transcriptions with anticipated graduation dates and credits earned must be provided for all diploma/degree requirements. Proof of conferred degree such as official transcripts or copy of diploma/degree must be provided within 30 days of hire as a condition of employment. Demonstrated ability to communicate clearly and accurately, both orally and in written form. Ability to attend an approximate 9–13‑week training course that could be scheduled during day, weekend, and evening hours. Knowledge, Skills, and Abilities Knowledge of professional ethics relating to child and adult protective services. Knowledge of interviewing and basic investigative techniques. Ability to maintain strict confidentiality. Ability to apply critical thinking skills and make decisions independently. Ability to conduct thorough assessments via telephone and analyze information. Ability to understand and apply Chapters 39 and 415, Florida Statutes, and other relevant laws, rules, regulations, policies, and procedures. Ability to provide guidance and assistance to persons in crisis. Ability to assess for indicators of abuse, neglect, or abandonment of children to begin the determination of a child being Safe or Unsafe. Ability to assess risk factors for indicators of abuse, neglect, or exploitation of vulnerable adults. Effective communication skills, both written and verbal. Ability to establish and maintain effective working relationships with others. Ability to utilize personal computer systems and associated applications, including Microsoft Word. Knowledge of web‑based applications. Ability to report to work during natural disasters as essential personnel. Ability to work a schedule that includes evening, night, and weekend hours. Candidate Profile Include supervisor names and phone numbers for all periods of employment. Account for and explain any gaps in employment so that the hiring process is not delayed. Experience, education, training, knowledge, skills and/or abilities as well as responses to pre‑qualifying questions must be verifiable to meet the minimum qualifications. It is unacceptable to use the statement “See Resume” in place of entering work history. If you experience problems applying online, please call the People First Service Center at View phone number on click.appcast.io. Additional Information / Requirements This position may require evening, night, and weekend hours. It has also been designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re‑employed with the State of Florida. The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. We hire only U.S. citizens and lawfully authorized alien workers. Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment. Benefits of Working for the State of Florida Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits. Selective Service Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: . Background Screening Requirement It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Successful completion of a drug test is a condition of employment in the position in accordance with Section 112.0455 F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Background checks will also include an Abuse Check. Veterans Preference Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A‑7, Florida Administrative Code. EEO Statement Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer. #J-18808-Ljbffr State of Florida