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Restoration Manager

SERVPRO Of Franklin, Vance & Granville Counties

Henderson, NC

Job Description

Job Description

As Restoration Manager, you will oversee all aspects of projects and crews, ensuring excellent customer service and quality work. This front-line management position leads their team to operational excellence.

Key Responsibilities

·         Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.

·         Negotiate with customers and/or clients for approval of restoration activities

·         Schedule, coordinate and oversee crews, assets, and subcontractors to provide service on active projects to include subcontractors

·         Review job site documentation to support the services provided and ensure proper client requirements and billing process

·         Maintain all communications with customers, teammates, vendors, and insurance representatives  

·         Manage production expenses including labor, equipment, vehicles, and other assets

·         Manage the customer and client experience and overall satisfaction Provide priority response to potential customers, as needed.

·         Actively engage in recruiting, hiring, and training restoration teammates - able to perform duties of teams being supervised

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Vacancy posted 21 days ago
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