Customer Service Rep
$20 per hourKey Skilled Personnel
Job Title: Customer Service Rep
Location: Pomona, CA
Shift: Monday - Friday, 7:00 am - 4:00 pm (training), standard house, 8:00 am - 5:00 pm
Pay: $20.00hr
Interviews: In-person interviews between 9am - 11am in Rancho The Flood Customer Service Representative - Flood provides a positive response to customer calls and e-mails in a professional and timely manner. The position provides clear and accurate customer communication in compliance with Flood Customer Service Procedures and ensures service levels are fulfilled. Essential Functions:
Customer Service
Location: Pomona, CA
Shift: Monday - Friday, 7:00 am - 4:00 pm (training), standard house, 8:00 am - 5:00 pm
Pay: $20.00hr
Interviews: In-person interviews between 9am - 11am in Rancho The Flood Customer Service Representative - Flood provides a positive response to customer calls and e-mails in a professional and timely manner. The position provides clear and accurate customer communication in compliance with Flood Customer Service Procedures and ensures service levels are fulfilled. Essential Functions:
Customer Service
- Handles incoming customer service calls and e-mails in a professional and timely manner in compliance with flood procedures
- Responds to calls and process incoming e-mails to ensure extraordinary service levels are fulfilled
- Responds to requests consisting of user IDs, passwords and, special audit reports requested and/or scheduled on a monthly basis
- Runs scheduled monthly Total Flood and LATF Mainframe flood audit/positive reports
- Processes daily incoming and outgoing emails, transfers, and cancellation requests
- Processes up to 300 daily legal are received from CT Liens via email; ensures legals are received and processed through virtual printer
- Processes disputes by contacting the customer with the flood zone findings
- Processes daily Re-Checks into the Total Flood system
- Assists as a backup in the Total Flood Queue
- Provides responsive assistance to written and verbal customer questions regarding flood services
- High School Diploma or equivalent
- 1-2 years experience in customer service
- Must be able to type between 35 - 45+ WPM
- Must be able to type between 6,000 - 7,000 + KPH
- Proficient in MS Word and Excel
- Possess professional verbal and written skills
- Adeptness in time management and the control over customer service documentation to facilitate efficient retrieval of information and responses to customers
- Ability to demonstrate a commitment to responsiveness and resourcefulness in assisting customers daily with the ability to anticipate customer need
- Lifting up to 10 pounds maximum and occasionally lifting and/or carrying small items (files, manual, binders)
Vacancy posted 2 days ago
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