Customer Service Representative - State Farm Agent Team Member

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Compensation

• Competitive base pay with bonus opportunities based on performance.

You May Be a Great Fit as a Business Development Representative at Steve Woodrum State Farm if

• You take pride in helping people and solving problems quickly .
• You communicate clearly and confidently with customers
• You stay organized in a fast-paced environment .
• You enjoy building relationships and creating a great customer experience .
• You can handle multiple priorities while staying professional and positive .
• You want to grow with a winning team and build a long-term career .

Location Address 102 Finley Drive, Georgetown KY & 331 Versailles Road, Frankfort KY

At Steve Woodrum State Farm, we help individuals, families, and business owners protect what matters most through insurance and financial solutions. Our sales team brings in new business, and our service team keeps clients happy, protected, and supported.

We provide training, growth opportunities, and a strong team culture where great people can build real careers.

Position Overview

We are seeking a motivated Customer Service Representative to support both our current customers and the business written by our sales team. This role is critical to client retention, policy servicing, and creating an exceptional customer experience.

You will help customers with policy changes, billing questions, claims guidance, renewals, coverage reviews, and day-to-day account needs while working closely with our sales team to keep business running smoothly.

Key Responsibilities

• Assist current customers with policy changes, billing questions, renewals, and account updates
• Support clients with claims questions and next-step guidance
• Help service new business written by the sales team
• Review accounts for additional needs and refer opportunities to licensed sales team members
• Maintain accurate documentation and follow-up
• Deliver prompt, friendly, and professional customer service
• Help create a positive office culture and smooth daily operations

Qualifications

• Strong communication and people skills
• Organized and dependable
• Positive attitude with strong attention to detail
• Ability to multitask in a fast-paced office
• Customer service or office experience preferred
• Insurance experience is a plus, not required
• Licensing required (we can provide study material, pay for licenses, & reimburse for passed tests)

Compensation: $45,000.00 - $65,000.00 per year


We're Hiring!

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our well-trained team uses state of the art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to make an impact, see immediate success, we could be the place for you! If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Crop Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Georgetown Kentucky.
• Our office is open 830 am until 5PM and by appointment.
• I have been a State Farm agent since 1999.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
• We currently have 11 team members at our agency.
• Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, Crystal Excellence Award, National Quality Award, Silver Scroll, Golden Triangle, Bronze Tablet, and New Agent Program Qualifier

Apply now and let us put you on the path to success

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.