Service Technician

Service Technician

Job Overview

A Norwalt Service Technician will be responsible for customer support on-site for machine installation, troubleshooting, and rebuilds. The job will be 60%+ on the road and based in Tampa, FL, or Randolph, NJ when not on the road. Support for service technicians will be from the Service Manager. All parts, machine problems, and additional details will be provided to the service technician before the job starts. The goal is scheduled travel and work being done during normal work week hours; however, sometimes it will come up where off-hour work will be needed, but that will be compensated. The service technician will report directly to the Service Manager and Director of Operations.

Essential Duties and Responsibilities

• Rebuild existing parts of custom automated machinery purchased by customers

• Work on lineup and installation of machines run and tested at Norwalt facility

• Assist customers in troubleshooting machines where they have issues

• Fill out service and expense reports at the end of each trip

• Assist customers in creating spare part requests

• Work with the service manager to recommend spare parts and installation for warn or outdated components

Qualification Requirements

• Ability to perform math calculations (i.e. fractions and decimals)

• Experience in using basic hand and power tools is recommended but not required

• Ability to navigate a computer (CAD experience helpful but not required)

• Ability to read pneumatic and electrical schematics

• 4+ years of experience working in automation machinery

• Valid Driver’s License and good driving record

• Willingness and ability to travel extensively, including overnight travel

Physical Demands and Abilities

• Ability to carry up to 45lbs and lift from below the waist to above the head

• Daily duties and responsibilities may include bending, reaching, lifting objects (below the waist and above the head), walking and/or standing for extended periods of time (and possibly for extended distances), climbing stairs, stooping, and kneeling

Company Overview

Norwalt Design Inc. has been a leader in designing and building high-speed automation machinery for the consumer goods and pharmaceutical industries since 1971. Renowned for innovative solutions and pushing equipment speeds to new heights, the company serves a diverse global customer base, including Fortune 500 companies, with installations across more than 18 countries.

Norwalt will also make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation would impose an undue hardship on our operation. Any employee who believes he or she may require such accommodation should contact a supervisor, manager, or the office manager.

Norwalt Design is an equal employment opportunity employer. It is Norwalt’s policy to ensure equal employment without discrimination or harassment based on race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.