Repair Coordinator

Repair Department Coordinator Keep Our Operations Running Smoothly

Do you enjoy keeping operations organized, solving problems, and delivering exceptional customer service? Aqua Blue Pools is seeking a Repair Department Coordinator to serve as the central support hub for our repair division. If you excel at multitasking, thrive in a fast-paced environment, and enjoy being part of a team that values both professionalism and positivity, this may be the perfect opportunity for you.

Why Join Aqua Blue Pools?

At Aqua Blue Pools, our core values guide how we serve our customers and support one another as a team:

Optimism Drives Us We approach every challenge with a solutions-focused mindset and commitment to exceptional service. Integrity is Key We do what we say we will do and build trust through every interaction. Reliable & Trustworthy Results We hold ourselves to high standards and consistently deliver quality work. Customer-First Mentality Our goal is not only to meet expectations, but to exceed them. Ownership & Initiative We take responsibility, stay proactive, and step in where needed. Diversity of Thought Collaboration and different perspectives make our team stronger. Resilience Fuels Success We adapt quickly and work hard to get the job done right.

What You'll Do (Your Day-to-Day)

As the Repair Department Coordinator, you'll play an essential role in keeping our service department efficient, organized, and customer-focused.

Scheduling & Coordination

Coordinate repair schedules based on technician availability and customer needs. Maintain accurate, real-time updates within our scheduling system. Communicate with field technicians to ensure work orders are completed on schedule and adjusted as needed.

Customer Communication & Problem Solving

Serve as a primary point of contact for customers by providing updates and answering questions. Communicate clearly regarding scheduling, invoicing, and service progress. Notify customers of any schedule changes while setting clear expectations for timelines and costs.

Repair Orders & Invoicing

Create and manage repair work orders with accurate documentation. Generate invoices for completed work and coordinate with accounting on discrepancies. Monitor open work orders and follow through to ensure tasks are completed.

Inventory Management

Reconcile truck inventory for repair technicians. Monitor parts and tool usage to maintain proper stock levels. Coordinate replenishment of materials as needed.

Performance & Quality Control

Track key performance indicators (KPIs), including completion rates and rescheduled jobs. Support technicians with work order closeout and next-day planning. Ensure documentation is complete, accurate, and timely.

What We're Looking For

Customer service professional with strong problem-solving and organizational skills. Excellent communicator with polished phone, email, and interpersonal skills. Comfortable with Microsoft Outlook, Word, Excel, and scheduling software. Highly organized multitasker who can balance multiple priorities effectively. Strong attention to detail and follow-through. Positive team player who values collaboration and support. Thrives in a fast-paced environment while remaining calm and professional.

What We Offer

Health, vision, and dental insurance for employees (post-90 days) 401(k) with employer match Paid time off and holidays Maternity and paternity leave options A supportive, professional, and enjoyable work environment where your contributions are valued

Ready to Dive In?

If you're ready to join a dynamic, customer-focused team and help Aqua Blue Pools continue delivering exceptional service, we'd love to hear from you. Apply today and take the next step in your career with us.

Join Aqua Blue Poolswhere teamwork meets opportunity, and every day makes a difference.