Guest Services Coordinator

Description:
Guest Services Coordinator

Status: Part Time

Schedule: Monday-Friday 2pm-7pm

Location: Health Services of Rogue Valley

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Job Summary

A Guest Services role in a long-term care facility focuses on creating a positive and welcoming environment for residents, their families, and other visitors. This position typically involves a blend of customer service, administrative support, and coordination tasks to ensure a smooth and comfortable experience for everyone entering the facility.


Essential Duties and Job Responsibilities

• Warmly greeting and assisting residents, families, and visitors, including providing directions and answering inquiries.
• Ensuring visitors adhere to facility policies and procedures, including signing in/out and coordinating with staff to prepare rooms for new residents and facilitating their smooth arrival.
• Assisting with the admissions process, including inquiries, paperwork, and explaining billing and facility procedures.
• Conducting facility tours for prospective residents and their families.
• Facilitating introductions to caregivers and other departments.
• Conducting post-admission satisfaction surveys and addressing initial questions or concerns.
• Providing regular check-ins during the initial weeks of a resident's stay to ensure satisfaction.
• wearing identification badges.
• Answering phones, managing resident call lists, and redirecting calls appropriately.
• Responding to general questions and concerns, providing information about facility services, and making recommendations.
• Documenting and escalating feedback and issues to ensure timely resolution.
• Handling and distributing mail and packages.
• Scheduling appointments for residents with medical staff or other professionals.
• Reporting any changes in a resident's condition or behavior to the appropriate medical staff.
• Collaborating with other departments to ensure seamless service delivery.
• Ensuring the reception area is clean, organized, and inviting.
• Being prepared to handle emergency situations, such as contacting emergency services or notifying appropriate staff.

Requirements:
Requirements and Qualifications

• One or more years of experience in a clerical position in healthcare setting.
• Must maintain and have active CPR/BLS during employment
• Have a passion for caregiving and enhancing the quality of life for our residents

Benefits:
At Avamere, we believe in taking care of our employees. We offer a comprehensive benefits package that includes:

• Health Insurance: Comprehensive medical, dental, and vision plans. Low individual and family deductible.
• 401 (k) Plan: After 90 days of employment, with matching program.
• Paid Time Off (PTO): Accrue up to 4 weeks PTO per year, 6 holidays and accrued sick leave.
• EAP Canopy with unlimited telehealth mental health visits.
• Continuing Education and Higher Education Reimbursement.
• Generous employee referral bonus program.
• Flexible Spending Accounts & CERA: Medical FSA, Dependent Care FSA and CERA (Commuter Expense Reimbursement Account).
• Professional Development: Opportunities for growth and development within the company.
• Voluntary Benefits: Life insurance, disability coverage, supplemental hospital, accident and critical illness coverage, Legal Services, Pet Insurance, discount programs and more.

Avamere is an Equal Opportunity Employer and participates in E-Verify.