Patient Experience Representative (Hemodialysis)
Children's Hospital Boston
Patient Experience Representative (Hemodialysis) | Boston Childrens Hospital
Department Summary: Patient Experience Representative I Hemodialysis. Monday-Friday, along with every other Saturday from 7:00 AM–3:30 PM. When working a Saturday, the employee would have Wednesday off that same week.
In Hemodialysis the patient is connected to a large machine called a dialyzer that takes blood out of the body in a continuous process, cleans and filters it, and returns it to the patient's bloodstream. This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates, BCH or agency temps and not eligible for former BCH employees who have worked here in the past 12 months). Terms/taxes apply.
Key Responsibilities:
- Provides positive and effective customer service to patients, families, and visitors
- Greets, screens, directs, and registers patients
- Schedules patient encounters, monitors daily schedules and coordinates flow to optimize patient experience
- Accurately collects, verifies, and records all patient demographic and insurance information.
- Complete medication prior authorizations
- Providing routine clerical support as needed to the transplant unit
- Accurately record dialysis statistics in excel
- Fax/upload records as required
- Creating patient encounter in Epic
- Order and stock supplies and inventory
- Processing Engineering requests
- Generates patient labels and identification bracelets.
Education: High-school or GED diploma required
Vacancy posted 29 days ago
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