Lead Host/Hostess

About Riot Hospitality Group

Headquartered in Scottsdale, Arizona, Riot Hospitality Group is a premier, national hospitality management company dedicated to evolving the typical restaurant landscape into one that provides unique and meaningful experiences for each and every guest.

Here at RHG, we are passionately focused on transforming restaurant and nightlife hospitality. We have transformed the industry's landscape through pushing the envelope of the typical hospitality experience, while maintaining exceptional customer service. The brands under management include Dierks Bentley's Whiskey Row, El Hefe, Farm & Craft, Hand Cut, Riot House, CAKE, Cottontail Lounge / Living Room / WET Deck, Maya Day+Night, Shiv Supper Club, Kauboi, Allegra, and F/Sixteen.

Our mission is simple: To make every single hospitality experience better than the last. We pride ourselves on doing this through leading by example, and our passion for excellence is derived from a lifetime dedication to learning and a commitment to true hospitality.

Shiv Supper Club is currently looking for a Lead Host/Hostess join our team!

We're searching for candidates who can:

• Trains host/hostesses, ensuring they meet the establishment's standards for guest service and professionalism. Serve as a leader and resource for the host/hostess staff.
• Oversee the reservation system, ensuring bookings are accurate and well-organized. During peak times, handle waitlists, provide realistic wait time estimates, and keep guests updated.
• Warmly welcomes guests, manages the seating process, and assigns tables efficiently to maintain smooth service flow while accommodating guest preferences when possible.
• Collaborate with servers to confirm table availability and relay special requests or large party details, helping to streamline table turnover and reduce wait times.
• Responds to guest questions, resolves complaints, and manages special requests, such as seating preferences or accessibility needs, to ensure a positive experience. May escalate complex issues to management as needed.
• Keep the host stand and waiting area clean, organized, and inviting, ensuring menus are up-to-date and any promotional materials are current.
• May assist with tasks like managing guest feedback or coordinating with Event Managers for special events.

Requirements

• Excellent communication skills.
• Positive and guest-oriented mindset.
• Ability to problem solve.
• Attention to cleanliness and safety procedures.
• Necessary food and alcohol certifications.

Benefits

• Tremendous growth opportunities with a thriving company!
• Fun work environment in a sweet location with an amazing and collaborative team!
• Access to medical, dental, vision, life insurance, short-term & long-term disability, employee assistance program, and pet insurance (measurement period necessary for access to full-time benefits)
• Paid sick leave
• Employee discounts at our many venues
• Exclusive access to events, shows, and other happenings