Linux Support Engineer

*No C2C

*Must be a US Citizen or GC holder

About the Role

We are looking for a Support Engineer to take ownership of the operational and non-development workloads that our engineering team currently shares. This is a hands-on, varied role that includes system monitoring, basic networking tasks, small-scale infrastructure management (including a lightweight Nagios installation), and automation of routine processes.

DevOps/infrastructure capabilities.

What You’ll Do

Systems Monitoring & Operational Support

• Own and maintain our small Nagios monitoring environment and help expand/improve alerting over time.
• Monitor systems, services, and basic metrics;
  respond to alerts and resolve or escalate issues.
• Identify when systems deviate from normal patterns and react quickly and calmly.
• Support day-to-day operational workflows across infrastructure and internal services.

Linux Administration & Automation

• Act as a primary Linux sysadmin (Debian preferred, not required).
• Perform routine maintenance, updates, configuration changes, and system checks.
• Write scripts (Bash, Python) to automate repetitive tasks and streamline processes—focus on improving rather than just following runbooks.
• Help manage core services such as DNS, NTP/PTP time sync, SSL certificates, logging, and authentication tools.

Networking & Vendor Coordination

• Handle basic Cisco networking tasks—sufficient to communicate requirements to external network engineers and verify work completion.
• Assist with troubleshooting connectivity issues (nothing heavy-duty;
  baseline knowledge is acceptable).

Tooling, Services & Infrastructure

Exposure or experience in any of the following is useful (not expected to have all):

• NIS, DNS
• Slurm
• Nagios, Zabbix
• GitLab
• MySQL

You will not be expected to master everything on this list—it's a wishlist of tools you might touch or learn over time.

Documentation & Continuous Improvement

• Maintain clear documentation, logs, and configuration details.
• Identify recurring issues and assist in developing more robust or automated solutions.
• Contribute to small infrastructure improvements and operational efficiency projects.

Ideal Candidate

We’re looking for someone who is:

• Smart, motivated, teachable , and eager to grow.
• A natural problem-solver with good judgment.
• Reliable and consistent in follow-through.
• Calm under pressure and able to troubleshoot logically.
• Comfortable with Linux system administration (Debian a plus).
• Experienced with Bash/Python scripting and automation.
• Familiar with basic Cisco networking concepts.
• Interested in taking ownership of operational tasks and improving them.

Qualifications

• Up to 5 years of experience in Linux administration, support engineering, or similar infrastructure/operations roles.
• Strong hands-on experience with Linux and command-line tools.
• Scripting experience in Bash, Python, or similar languages.
• Basic networking fundamentals (routing, VLANs, DHCP, DNS, etc.).
• Excellent communication and documentation skills.