Product Operations Associate

Junior Product Operations Associate (Remote)

Join to apply for the Junior Product Operations Associate (Remote) role at Jobright.ai

Junior Product Operations Associate (Remote)

2 days ago Be among the first 25 applicants

Join to apply for the Junior Product Operations Associate (Remote) role at Jobright.ai

Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust.

Job Summary:

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. The Product Operations Associate directly contributes to product success by supporting internal and client testing cycles, managing relationships with stakeholders, and facilitating operations calls.

Responsibilities:

• Supports execution against the product work plan objectives for assigned product

• Works with FCEs (Functional Centers of Excellence) to meet Service Level Agreements (SLAs)

• Supports identification of product delivery improvement areas

• Communicates and collaborates with FCEs / vendors / partners clearly and effectively

• Provides status updates on day-to-day operations

• Executes against SLA’s and KPI’s under the guidance of Product Operations Manager

• Collects data to help track all product-related expenditures against budget

• Supports attainment of surplus targets by controlling expenses

• Adheres to ethical standards and comply with the laws and regulations applicable to the job function

Qualifications:

Required:

• Ability to work with cross-functional teams

• Ability to provide status updates on day-to-day operations; deep understanding of SLA’s and KPI’s

• Ability to understand client/vendor’s needs and ensure that ETS is meeting those expectations

• Demonstrated understanding of product operational needs

• Escalates effectively when faced with uncertainty and / or lack of data by seeking the data necessary to guide decision-making

• Basic proficiency in Jira

• Ability to work effectively on a team that has members who are co-located and work at other sites

• Excellent written and verbal reasoning and communication skills

• Ability to cultivate meaningful relationships with the clients, internal ETS teams, and vendors, while effectively and appropriately representing ETS

• Ability to gather information and present to leadership to help inform decisions that need to be made, especially when tracking down operational issues

• Proven experience to successfully follow through on all client issues

• Basic proficiency in the Microsoft Office Suite of tools

• Familiar with software development/IT processes at a high level

• Well organized; attention to detail; analytical and inquisitive nature ( i.e. problem solver)

• A Bachelor’s degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.

• 2+ years of experience in administrative or project management support

Preferred:

• Ideally has interest or experience in data reporting or business intelligence

• Preferably located in the Sacramento, California area for occasional in-person collaboration with Sacramento-based ETS staff and client (CDE) staff.

Company:

ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. Founded in 1947, the company is headquartered in Princeton, New Jersey, USA, with a team of 1001-5000 employees. The company is currently Late Stage. ETS has a track record of offering H1B sponsorships.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Software Development

Referrals increase your chances of interviewing at Jobright.ai by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified about new Product Operations Associate jobs in Sacramento, CA .

Product Operations Analyst - Remote - Nationwide

Manager, Reporting and Data Science - Remote - Nationwide

Sacramento, CA $142,020.00-$184,625.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.