Team Lead, Client Success Manager - Internal Only

Your job This role is a hybrid position, requiring Tuesdays and Wednesdays in-office in our midtown Atlanta, GA WeWork location. In this role, you’ll model best-in-class client engagement, setting a high bar for service quality, communication, and measurable outcomes. You’ll operate with proactive outreach and live conversations for complex needs, delivering data-backed recommendations that drive long-term value. Partnering closely with Sales, you’ll support strategic account planning, join client calls, surface revenue and product opportunities, and ensure seamless coverage when Sales is unavailable. You’ll manage daily execution against key performance metrics, champion adoption of business changes, and share actionable feedback with leadership. With strong product and process expertise, you’ll uphold rigorous documentation standards, SLA adherence, and disciplined follow-through. You’ll also co-host weekly team meetings, alternate 1:1s with team members, and provide ad-hoc guidance on product and process questions to support consistent team performance. Who you are Set and uphold excellence standards in client service, consistently exceeding expectations and modeling trusted-partner behaviors. Coach and develop team members via constructive feedback, performance inputs, and alignment on goals, training, and activities. Monitor team workload and queue health; act as the first point of escalation and drive a solutions-oriented approach. Partner cross-functionally with Sales to identify revenue opportunities, hiring, and revenue outcomes. Promote culture and knowledge sharing across segments/markets; provide coverage for peers and help the director when managers are unavailable. Participate in recruitment and onboarding; interview candidates, provide clear feedback, and help new-hire ramp‑up plans. Who we are Requires a minimum of 5 years of related experience; or Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience Related experience may include B2B or B2C relationship management, Tech, Account Management, Recruitment/Staffing, HR Tech, Ad/Media Agency, Customer Success, or servicing internal/external customers. Consistently meets or exceeds Client Success KPIs and productivity metrics; sets an exceptional performance example for the broader team. Provides informal leadership by guiding peers, directing work toward team goals, and modeling best practices. Autonomously oversees and resolves standard client escalations without manager assistance. Demonstrates proven relationship management and churn prevention skills while effectively engaging clients on new products and features. Proactively identifies client pain points and initiates scalable solutions, with a clear interest in pursuing people management as a future career path. Candidates must additionally meet all of the following requirements: Current Indeed employee under the CS Mid Market - Consulting segment Must have been in current role for 6 months and not on an active PIP/warning. Our mission As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers. (*Comscore, Total Visits, March 2025) Salary Range Disclaimer The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region‑specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site ( and recruiters can confirm how location is considered for a specific role. Salary Range Transparency Tier 1 - $29.81 USD - $44.23 USD per hour EEO and Accommodations Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. 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