SupplySight Field Service Representative

SupplySight Field Service Representative Position Description The SupplySight Field Service Representative reports to Sales Management and works closely with the corporate SupplySight Operations team. The primary responsibility is to maximize our customers’ experience by ensuring optimal inventory is present and ready for use within their facilities, with a focus on meeting target KPIs through operational excellence and steadfast commitment to servicing our customers. At least 80% of the role’s time will be spent in the field at customer facilities. The representative must adhere to all company policies and safety protocols. Key Competencies Provides exceptional customer service by directly delivering SupplySight program support at the customer’s facility. Develops strong relationships with key customer personnel and participates in negotiations and discussions aimed at continuously improving the program. Acts as a first line of contact to answer questions for customers, supporting product additions, updates, or changes. Develops an understanding of major product groupings and products to effectively service, stock, and present product solutions while at the customer facility. Maintains organized inventory in accordance with RSH policies to ensure proper labeling, storage, handling, and packaging (including temperature and time sensitive materials). Demonstrates strong teamwork and communication skills by collaborating with the inside operations team and the assigned outside sales representative to ensure the highest level of customer support. Utilizes company vehicles to efficiently resupply onsite Inventory Management (IM) programs, ensuring precise inventory levels are sustained so customers consistently receive the necessary materials in a timely manner. Services and maintains equipment located at SupplySight Program customer sites. Oversees and assists with preparing orders prior to delivering them to customer facilities. Performs other job duties as assigned. Education, Certification & Licenses High school diploma or equivalent required; Bachelor’s degree in supply chain management, merchandising or related field highly preferred. Valid state issued driver license required. Skills Effective communication and organizational skills Strong work ethic with focus on results Detail oriented Strong problem‑solving capabilities Ability to work independently and within a team Basic Excel and data analysis skills Ability to adapt and become proficient in internal ERP and web‑based platforms Ability to lift up to 50 pounds and stand for extended periods during physical inventory counts Compensation and Benefits Target base compensation range: $26.00 – $29.00 per hour, DOE. Eligible for the company’s Bonus Incentive Program. Full‑time position with eligibility to participate in benefit plans including paid time off, major medical, dental, vision, company‑paid short‑term and long‑term disability, paid parental leave, supplemental benefit plans, and Employee Stock Ownership Program (ESOP) after 30 days of service. Qualifications Education High school diploma or equivalent required; bachelor’s degree preferred. Experience Minimum 1 year B2B sales and/or merchandising or operations experience. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr R.S. Hughes Co., Inc.