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Front Office Agent (3-11PM)

Tropical Palms Hotel

Clearwater, FL

Job Description

Job Description

Description:

Join the team that’s redefining hospitality. Tropical Palms Hotel blends modern design, smart technology, and personalized service to create a guest experience that’s anything but ordinary. We’re seeking a Front Desk Agent who is available for the 3pm-11pm shift, thrives on connection, precision, and delivering moments of delight.

What You’ll Do

As a Front Desk Agent, you’ll be the face of Tropical Palms—welcoming guests, solving problems, and setting the tone for a seamless stay. Your responsibilities will include:

  • Greeting guests with warmth and professionalism, ensuring a smooth check-in and check-out process
  • Managing reservations, room assignments, and guest inquiries via phone, email, and in person
  • Handling payments, verifying IDs, and maintaining accurate records in our property management system
  • Resolving guest concerns with empathy and efficiency, escalating issues when needed
  • Coordinating with housekeeping and maintenance to ensure room readiness and guest satisfaction
  • Promoting hotel amenities, local attractions, and upselling services when appropriate
  • Maintaining a clean, organized, and secure front desk environment
Requirements:

What You Bring

We’re looking for someone who’s sharp, personable, and ready to grow. Ideal candidates will have:

  • Previous front desk or customer service experience (hospitality preferred)
  • Strong communication skills and a calm, solution-oriented approach
  • Familiarity with hotel systems (StayNTouch is a bonus) is a plus
  • Ability to multitask and stay composed in a fast-paced environment
  • Flexibility to work mornings, evenings, weekends, and holidays as needed
  • A team-first attitude and a genuine desire to make guests feel welcome

What We Offer

  • Competitive hourly pay
  • Paid time off and holiday pay
  • Health benefits including fully company paid medical, dental and vision
  • Employee discounts on hotel stays and amenities
  • Opportunities for advancement and cross-training
  • A stylish, supportive work environment where your ideas matter

Ready to join a hotel that’s anything but cookie-cutter? Apply now and bring your personality, professionalism, and passion to Tropical Palms Hotel.

Apply
Vacancy posted 4 days ago
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