Front Office Agent (3-11PM)
Tropical Palms Hotel
Job Description
Job Description
Description:
Join the team that’s redefining hospitality. Tropical Palms Hotel blends modern design, smart technology, and personalized service to create a guest experience that’s anything but ordinary. We’re seeking a Front Desk Agent who is available for the 3pm-11pm shift, thrives on connection, precision, and delivering moments of delight.
What You’ll Do
As a Front Desk Agent, you’ll be the face of Tropical Palms—welcoming guests, solving problems, and setting the tone for a seamless stay. Your responsibilities will include:
- Greeting guests with warmth and professionalism, ensuring a smooth check-in and check-out process
- Managing reservations, room assignments, and guest inquiries via phone, email, and in person
- Handling payments, verifying IDs, and maintaining accurate records in our property management system
- Resolving guest concerns with empathy and efficiency, escalating issues when needed
- Coordinating with housekeeping and maintenance to ensure room readiness and guest satisfaction
- Promoting hotel amenities, local attractions, and upselling services when appropriate
- Maintaining a clean, organized, and secure front desk environment
What You Bring
We’re looking for someone who’s sharp, personable, and ready to grow. Ideal candidates will have:
- Previous front desk or customer service experience (hospitality preferred)
- Strong communication skills and a calm, solution-oriented approach
- Familiarity with hotel systems (StayNTouch is a bonus) is a plus
- Ability to multitask and stay composed in a fast-paced environment
- Flexibility to work mornings, evenings, weekends, and holidays as needed
- A team-first attitude and a genuine desire to make guests feel welcome
What We Offer
- Competitive hourly pay
- Paid time off and holiday pay
- Health benefits including fully company paid medical, dental and vision
- Employee discounts on hotel stays and amenities
- Opportunities for advancement and cross-training
- A stylish, supportive work environment where your ideas matter
Ready to join a hotel that’s anything but cookie-cutter? Apply now and bring your personality, professionalism, and passion to Tropical Palms Hotel.
Vacancy posted 13 days ago
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