IT Desktop Support

$25 per hour

InnoSource

IT Desktop Support

Orlando, Florida On-Site Mon-Fri- 7:30-4:30 Description

Are you interested in a full-time career with a Fortune 100 award-winning company?

We are currently seeking a motivated and focused individual in Orlando, Florida! You will be part of a team using your experience to provide desktop tech support to other team members. Regular day shift hours and great benefits.

Key Responsibilities

Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software

Installing Printer drivers, IP Printing/Cloud Printing
OneDrive Setup and migrations w/ OneNote Cloud Sharing
Attempt Data Recovery on failed systems
Troubleshoot Encryption issues
Troubleshoot Password issues
MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using iPlanet and O365
Mac LAN / WAN connectivity troubleshooting Network Troubleshooting task
Diagnose cabling issues
Network port connectivity verifications
Locating rogue networking devices
Networking component swapouts (Router, Switch, WAP)

Requirements

Skills and Knowledge – IT Desktop Support

Ability to become familiar with FedEx approved hardware

Ability to utilize TACACS to view switch information

Ability to utilize NetDB to perform port assignments
Customer Communication Skills
Ability to maintain composure with challenging customers
Able to direct customers to correct support groups
Time and resource management
Workload Prioritization

Education and Experience – IT Desktop Support

High school diploma or GED equivalent, required

Benefits & Pay

$25.00 an hour starting pay
Daytime schedule (7:30 AM to 4:30 PM) Monday through Friday
We offer healthcare, a 50% dental reimbursement program, and free $25,000 life insurance policy

Apply

Vacancy posted 2 days ago

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