Information Technology Governance Manager

7+ years of experience in technology demand management, portfolio governance, or enterprise intake process design (PPM/ITIL-aligned) Demonstrated experience establishing and operating tollgate governance models (intake, triage, approval, execution) with clear decision rights and RACI Proven ability to drive cross-functional alignment across Business, Finance/FinOps, Architecture, Engineering, and Ops; skilled in executive-level communication Strong working knowledge of KPI-driven process management (cycle time, throughput, aging, exception rate, SLA adherence) and continuous improvement (Lean/Six Sigma preferred) Experience managing process controls: policy, standards, documentation, audit evidence, escalation paths, and exception handling Preferred Qualifications Experience implementing or governing demand intake in platforms such as Apptio, ServiceNow, Remedy, Clarity, Jira Align, or comparable workflow tools Familiarity with TBM/FinOps concepts, unit forecasting (P×Q), cost transparency, and planning/reporting cadences Experience building governance operating rhythms (monthly/quarterly forums), executive readouts, and metrics dashboards Background in change management and adoption strategies across large, matrixed organizations Experience running enterprise governance forums/tollgates and driving documented decisions to closure Proven ability to enforce demand quality standards (entry criteria, completeness, taxonomy, approvals) and manage exceptions/escalations Strong KPI discipline: define/standardize metrics and publish executive-ready insights (volume, cycle time, aging, stage conversion) Familiarity with Demand Mgmt / PPM / ITIL intake and stage-gate governance models in a matrixed enterprise environment Proficiency with workflow and reporting tools (e.g., Apptio, ServiceNow/Remedy, Jira/Confluence, Power BI, Excel/SharePoint) Continuous improvement mindset (process controls, audit-ready evidence, and measurable performance improvements) Able to see bigger picture and communicate clearly with leadership D2D Part of a dynamic team establishing and operating an Enterprise Demand Management governance model, ensuring consistent intake, decisioning, and transparency across assigned portfolios Execute day-to-day governance for an assigned portfolio by running tollgates, enforcing demand entry criteria and quality standards, managing exceptions/escalations, and publishing KPI insights to stakeholders and leadership Own the operational governance rhythm (weekly/bi-weekly/monthly as defined): prepare agendas, curate demand queues, drive decisions, document outcomes, and ensure follow-through to closure Enforce demand quality controls at each stage-gate: validate completeness, taxonomy alignment, prioritization inputs, dependencies, and required approvals; drive remediation for non-compliant submissions Manage and resolve exceptions (red/blocked demand, incomplete submissions, policy deviations) through defined escalation paths; ensure consistent application of governance rules and documented rationale Maintain portfolio demand health and flow: monitor aging, cycle time, throughput, and bottlenecks; proactively engage stakeholders to prevent stalls and reduce rework Produce and publish operational KPI reporting and insights (volume, cycle time, aging, stage conversion, defect/rework rate, exception trends) and translate trends into actionable recommendations Partner with cross-functional stakeholders (LOB partners, platform teams, finance/planning, operations) to align demand submissions with capacity, funding, and delivery constraints Serve as the accountable governance point-of-contact for the portfolio: provide clear status, communicate decisions, and ensure stakeholders understand expectations, standards, and next steps Maintain governance artifacts and evidence: entry criteria, RACI/decision rights, meeting notes, approval records, exception logs, and audit-ready traceability for demand decisions Support change management and adoption: coach submitters on standards, drive consistent usage patterns, and reduce reliance on offline/manual intake methods that weaken data quality Identify continuous improvement opportunities based on KPI trends and stakeholder feedback; implement process enhancements that improve quality, predictability, and stakeholder satisfaction Will not have direct reports but will influence and/or direct activities across matrixed teams to drive governance outcomes, adherence to standards, and timely decision-making Incorporates multiple AI channels into standard practice to improve efficiency and consistency in agenda preparation, communication drafts, KPI narratives, and knowledge documentation #J-18808-Ljbffr Insight Global