Service Desk Coordinator

Service Desk CoordinatorLocation: Pensacola, FL Type: Contract Compensation: 29.00/hr Work Model: Hybrid – onsite and remoteResponsibilitiesRespond to inbound calls daily to provide technical support/troubleshootingProvide support via web queues, outbound interactions, and emailsLeverage resources to resolve technical issues timelyUse PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activitiesEscalate requests outside of your scope when necessaryAttend weekly staff/mentor meetingsRemain cognizant of adherence to help promote business unit successAdhere to ETS company practices, policies, and proceduresPerform other related duties as assigned or appropriateRequirementsKnowledge and understanding of the information technology fieldBasic skill troubleshooting and resolving technical problemsExposure to enterprise systems and IT terminologyExposure to solving routine or standard administrative, operational, or system problems and issuesEffective verbal and written communication skillsAbility to leverage finesse/soft skills when interacting with end usersBasic organizational, planning, and time management skillsAbility to handle multiple tasks simultaneously with a high degree of accuracyAbility to work independently and in a team environmentDesired - 3+ years of Tier 1 support and capabilities or similarDesired – Call Center or front-line customer support experienceDesired - Knowledge of company operations, policies, and proceduresDesired - Knowledge of ITIL (Information Technology Infrastructure Library)Desired - Previous customer service in a fast-paced environmentDesired - Familiar with ticketing software (ServiceNow) would be a plusSystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.