Customer Service Rep

Job DescriptionJob DescriptionDescription: About usWant to join a terrific, family-owned company that's been in business for over 60 years? You're in luck! We're hiring full-time Customer Service Representatives in NC.National Finance Company, Inc. is a small, family-owned consumer finance business with 24 locations throughout North Carolina. We make small loans to help people meet their financial needs. We pride ourselves in taking care of our customers and our employees. Our 60 years in business is a testament to that!We offer a competitive starting wage plus the opportunity to earn quarterly and other bonuses. To encourage teamwork and the sharing of responsibilities our quarterly performance bonuses are based on the entire office’s performance and are determined using realistic and achievable goals. Some of our employees earn over $12,000 a year in bonuses! We also pay periodic bonuses for fun events like our annual employee Halloween contest. Because we understand the importance of family, our standard work week is just 35 hours (Monday through Friday from 9 am - 5 pm with an hour for lunch). We also offer vacation and sick pay, on top of an average of 10 paid holidays a year.We also sponsor a full health insurance plan with medical, dental, vision, life and short-term disability insurance as well as a 401(k) plan with an employer match.At NFC, we work hard, but also like to have fun. Just ask some of our employees or check out our Facebook pages.We'd love to have you join the NFC family*Email View email address on click.appcast.io if you would like to know more. Title: Customer Service RepresentativeJob Summary: A CSR is responsible for maintaining customer service per company standards, soliciting business from new and current customers, taking applications, processing loans, taking payments, filing customer documents and maintaining customer folders, communicating with customers regarding their accounts, and maintaining a safe, clean office environment.Supervision: CSR’s are under direct supervision of an Office Manager. They also report to an Area Supervisor and Vice-President of Operations. Job Tasks, Responsibilities, and AuthoritiesTasks:Greet customers and answer the telephone courteously and identify yourself by nameTake payments from customersMaintain cash drawerSolicit business from new and existing customersProcess loan applicationsUse system software to calculate payments, renewal balances, payoffsMarket and sell ancillary productsGuide customers in properly filling out formsFile forms and maintain customer foldersCommunicate with potential customers about status of loan applications and with existing customers about their loan and payment statusGenerate customer mailingsMake daily bank depositsClean and maintain officeResponsibilities:Follow Company policies per Employee Handbook and additional policies set forth by ManagementReport to work per assigned scheduleRespect direction of Office Manager who is fully responsible for operation of your locationFollow all local, state, and federal lawsReport problems or misconduct, known or suspected, by other employees to your supervisor or upper managementWorking Conditions:Work hours: 9 AM – 5 PM; Monday thru Friday with one hour lunch break, may clock in at 8:30 for additional hours9 AM – 1 PM on three (3) Saturdays in DecemberAvg hours per week: 35 hoursOvertime: __ Never X Occasional __ Often; must be pre-approved by ManagerMax hours: 3 per weekWork environment: Shared office space with coworkers Salary and Benefits:Beginning range of $14 to $16 per hour plus opportunity to earn quarterly performance bonusesOther benefits: Medical, dental, life insurance; 401(k) plan; paid vacation and sick timeI have read and understand the above job description and can fulfill these essential job requirements with or without accommodations. If I need accommodations I have discussed these with management and am satisfied with the accommodations afforded to me. I understand that Management reserves the right to make any necessary changes to this job description and to request that the job described above perform additional duties as needed that are comparable with duties prescribed above.I further understand that all employees of National Finance Company, Inc. are employed on an “at will” basis. Both employees and the Company have the right to terminate employment at any time, for any reason or no reason, with or without cause and with or without notice. Nothing in this job description creates a promise of continued employment or contract thereof. Requirements: Job Qualifications:Education: High school diploma or equivalent Experience: Prior experience working in consumer finance business preferred and/ or prior experience as a cashierNumber of years: 1 yearSpecial training or licenses: Current, valid driver’s license; Basic computer skillsPhysical requirements: Lift and move up to 50 lbs.