General Manager

General Manager – Lead The Fun At Urban Air Adventure Park!

Are you passionate about creating unforgettable guest experiences? Urban Air Adventure Park isn't your typical job — and we're not looking for a typical manager. We're looking for an experienced General Manager (GM) with a strategic, people-first mindset to drive the success of our Urban Air Adventure Park by developing talent, elevating guest experiences, and running world-class operations. This is more than a job — it's an opportunity to be a part of something BIG. This is where hospitality meets adrenaline. It's where coaching future leaders matters just as much as driving revenue. And it's where your ability to lead people sets you apart.

What You'll Do

People & Leadership:

• Hire, coach, train & inspire — from part-time teens to management staff
• Mentor young, first-time employees and develop them into customer service pros
• Set clear expectations, provide honest feedback, and celebrate success
• Foster a culture where people love coming to work
• Be an approachable, visible leader your team trusts and respects

Operations & Guest Experience:

• Oversee every part of the guest experience — attractions, food & beverage, birthday parties & events
• Lead by example in safety, cleanliness, and operational excellence
• Continuously raise the bar on park standards
• Monitor reviews and respond with a "guests-first" mindset
• Partner with vendors to deliver the best products & services

Business & Financial Leadership:

• Own park financial performance — sales growth, cost control & labor management
• Analyze data & develop smart action plans
• Drive marketing initiatives & local community partnerships
• Ensure inventory, payroll, and scheduling align with business goals
• Report directly to ownership with transparency & accountability
• Manage vendor relationships – place orders, schedule maintenance, etc.
• Act like an owner! Jump in, problem solve, bring ideas to the table, and help your team members.

Perks of the Job:

• $60,000 - $70,000 annual salary plus bonus eligibility
• Medical, Dental, Vision, and Life Insurance benefits
• 401k with company match
• Paid Time Off (PTO)
• Employee Discounts
• Leadership Development & Growth Opportunities

If you're ready to jump into an exciting leadership role, we want to hear from you! Apply today and bring your passion to Urban Air Adventure Park!

Job Requirements

What We're Looking For:

Bachelor's Degree Required, preferred degree in Business, Hospitality or related fields.

Hospitality or Family Entertainment background (Theme Parks, FECs, Restaurants, Hotels, etc.)

10+ years in Senior Management role.

3+ years facility operations experience (preferred)

Experience managing a large team of 40+ (preferred)

CPR & First Aid Certified (preferred)

This role requires flexibility —you'll work days, nights, and weekends as needed (because that's when the magic happens!)

Outgoing and personable, with excellent verbal and written communication skills.

Strong business acumen – financial management, budgeting & reporting.

Passion for creating exceptional guest experiences.

Ability to handle and resolve conflicts quickly and fairly.