Computer Sales & Customer Service Rep - Online - 4 Day Work Week

Job Description

Job Description

Join the XOTIC PC Customer Service & Sales Team

Turn Your Passion for Tech Into a Career You'll Love

Are you the go-to friend when someone needs tech advice? Do you love gaming, solving problems, and helping people get the most out of their setups? At XOTIC PC , we're looking for motivated, friendly, and tech-savvy individuals to join our Customer Service & Sales Team at our Lincoln, Nebraska headquarters.

About Us

Since 1999, XOTIC PC has been a leader in custom gaming desktops, high-performance laptops, and professional workstations. We don't just build PCs - we build dream machines for gamers, content creators, and performance pros across the country. Behind every system is a team of passionate people who love technology, push boundaries, and treat customers like family.

What You'll Be Doing

This isn't your typical call center gig - you'll be helping real customers, solving real problems, and making real impact.

• Guide customers through their buying journey - from first questions to final builds

• Respond to customer inquiries via phone, live chat, and email with speed, accuracy, and personality

• Recommend the perfect systems for gamers, creators, and professionals

• Multitask across multiple active conversations while maintaining accuracy and focus

• Work efficiently through support tickets so customers get fast, clear, and helpful answers

• Use tools like ChatGPT and AI assistants to improve speed and solution quality

• Collaborate with a team that lives and breathes tech and customer excellence

Why You'll Love Working Here

• 4-Day Work Weeks (Mon-Fri, outside of peak holiday season)

• Unlimited Vacation - trust-based time-off policy

• Regular Team Lunches, Events & Giveaways

• Employee Discounts on high-end gear and systems

• Casual Dress Code - jeans, hoodies, game tees welcome

• Career Growth opportunities in support, sales, marketing, or operations

• A work culture driven by passion, innovation, and performance

What We're Looking For

• A strong passion for technology, gaming, or high-performance PCs

• Ability to multitask effectively across support channels without losing quality

• Excellent communication skills - written and verbal

• Focused work ethic - you follow through on issues and move on efficiently

• Ability to resolve tickets quickly and clearly while maintaining high customer satisfaction

• Confidence using AI tools like ChatGPT to support customers

• Typing speed of at least 40 WPM

• High school diploma or equivalent - must be 18+

• Local to Lincoln, NE - this is an on-site role

Bonus Points If You Have:

• 2-4 years of customer service or phone-based sales experience

• Familiarity with CRMs or customer service platforms

• Experience helping others with gaming setups or computer builds

Want to Stand Out?

Record a short (2-min max) video intro and tell us:

• Who you are

• Why you're a great fit for this role

• What makes you passionate about gaming or tech

Send it to View email address on ziprecruiter.com or share an unlisted YouTube or Instagram link (don't forget the application too!).

Benefits & Perks

• 401(k) with employer matching

• Health, dental, and vision coverage

• Aflac loss-of-pay insurance

• 4 Day work week Monday - Friday (Mon-Fri, outside of peak holiday season)

• Unlimited vacation

• Employee discounts

• A close-knit, forward-thinking work environment where your input matters

Apply Today - Build Something Awesome with Us

At XOTIC PC, you're not just another employee - you're part of a team that's shaping the future of performance computing . If you're ready to deliver great customer experiences, master multitasking, and use tech like ChatGPT to help people faster - this is your next move.

Apply now and let's power up together.

Job Posted by ApplicantPro