Group Billing Supervisor

Job Description

Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Department: Group Billing

Job Title: LHUO Group Billing Supervisor

Reports to: LHUO Senior Group Billing Manager

What We're Looking For:

A skilled and organized professional to lead a team responsible for group billing activities across multiple locations. This role ensures accurate invoicing, timely reconciliation, and consistent communication with internal teams and external clients. The Group Billing Supervisor oversees day-to-day operations, provides coaching and development to billing coordinators, and drives process improvements that support financial integrity and client satisfaction. This role plays a key part in ensuring our clients receive professional, accurate invoices and exceptional service while maintaining compliance with company policies and accounting standards.

Who You Are:

• A confident and respectful communicator who builds trust through clarity, consistency, and responsiveness.

• Detail-oriented and organized, with a strong sense of accountability and follow-through.

• A proactive problem-solver who thrives in a fast paced environment, anticipates challenges and addresses them with professionalism and care.

• Calm and composed when navigating complex billing scenarios or coaching team members through high-pressure situations.

• A collaborative leader who fosters alignment across departments and supports team development.

• Someone who brings empathy, fairness, and integrity to every interaction.

What You Will Do:

• Supervise a team of billing coordinators, providing training, guidance, and performance feedback to support individual and team success.

• Oversee the full lifecycle of group billing, including contract review, invoice generation, payment tracking, and reconciliation.

• Serve as the escalation point for billing inquiries, adjustments, and complex account issues.

• Collaborate with internal teams to ensure billing accuracy and alignment with agreed-upon terms.

• Monitor outstanding balances and support timely collections to minimize financial risk.

• Review group concessions, discounts, rebates, and attrition calculations to ensure completeness, accuracy, and compliance with internal standards and contracted terms.

• Conduct regular audits of billing activity and team workflows to ensure consistency and adherence to policy.

• Maintain organized records of billing activity, correspondence, and approvals in accordance with audit and retention guidelines.

• Lead process improvement initiatives by identifying gaps, recommending solutions, and implementing best practices.

• Maintain regular and reliable attendance in alignment with company standards and operational needs.

• Embrace flexibility by performing other duties as assigned to support team and organizational goals.

Your Qualifications Include :

• Demonstrated experience in billing, accounts receivable, or financial coordination in a multi-client or multi-unit environment.

• Prior experience supervising or mentoring team members, including training and performance management.

• Strong understanding of contract terms, invoice reconciliation, and payment tracking.

• Proficiency in financial systems, billing platforms, and Microsoft Excel.

• Experience communicating with clients and resolving billing opportunities professionally and efficiently.

• Familiarity with internal controls, audit standards, and documentation best practices.

• Bilingual (English/Spanish or English/Creole) preferred; experience in service-based or client-facing industries.

Who You'll Supervise:

• Group Billing

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.