B2B Service Account Manager

Position Summary

This role is not eligible for immigration sponsorship

Samsung Electronics America Inc. (SEA) the U.S. Sales and Marketing subsidiary is a leader in mobile technologies consumer electronics home appliances enterprise solutions and networks systems. For more than four decades Samsung has driven innovation economic growth and workforce opportunity across the United Statesinvesting over $100 billion and employing more than 20000 people nationwide. By integrating our large portfolio of products services and AI technology were creating smarter sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co. Ltd.

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Essential Duties and Responsibilities:

• Provide on-site brand ambassador role as a representative of Samsung B2B Care
• Receiving and providing solutions for site escalations and navigate to internal team and relevant department to close the escalations
• Regional customer relationship management
• Joint collaboration with service account manager and sales team to represent Samsung for existing business review as well as supporting new Business Opportunity (BO)
• Provide on-site engineering level support for Samsung visual display products and services
• Provide training performance evaluations reporting and real-time technical support for Samsung service teams and service partners
• Support the development proof of concept implementation and long-term operations of new and existing Samsung professional services
• Communicate and coordinate with customers and internal Samsung teams to investigate and resolve potential quality concerns
• Develop coordinate and manage small to medium sized service related projects
• Develop and present engineering level documentation related to various support activities
• Represent Samsung Customer Service in a professional manner
• Travel by ground and/or air to work in diverse work environments throughout the U.S.
• Be prepared to travel with short notice with a maximum of 80% travel possible
• Periodically provide after hours and/or weekend support to accommodate customer schedules
• Maintain a functional home office to support a professional and effective work environment
• Perform all duties and responsibilities while traveling and working outside of the home office
• Physically carry products parts tools and ladders to and from the vehicle and the work site
• Work at heights safely utilizing Ladders lifts and booms when required
• Lift carry and maneuver objects up to 65 pounds without assistance

Skills and Qualifications

Degree/Background/Experience Required:

• Bachelors Degree (or equivalent experience) in Electronics Engineering Technology Computer Engineering Technology Business management Hospitality or similar Customer service
• Six (6) years of customer service experience supporting consumer electronics products and relevant systems and service
• Experience with installation operation and support of digital signage products and complex audio visual presentation and automated control systems is a plus
• Strong preference with customer escalation support customer facing role with customer centric mindset and strong soft skill
• Prefer experience with installing and supporting Samsung indoor and outdoor digital signage products including Direct View LED LFD MagicInfo Hospitality TV and PC monitors
• Current OSHA 30 job-site safety training certification a plus
• Proficient with computers networking operating system and various Microsoft Office products
• Familiar with a wide range of hardware and software troubleshooting technologies and tools
• Read and interpret electronic schematics and architectural blue prints
• Must be self-motivated organized and able to work without direct supervision
• Demonstrates clear and effective written and verbal communication skills
• Demonstrates professionalism when interacting with customers employees and colleagues
• Demonstrates leadership and teamwork skills
• Demonstrates effective technical training skills
• Possess a valid drivers license and is a safe driver

Life @ Samsung - @ Samsung - full-time employees (salaried or hourly) have access to benefits including: Medical Dental Vision Life Insurance 401(k) Employee Purchase Program Tuition Assistance (after 6 months) Paid Time Off Student Loan Program (after 6 months) Wellness Incentives and many addition regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation based on company division and individual performance.

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At Samsung we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities inspiring our talent to be their true selves. Together we are building a better tomorrow for our customers partners and communities.

* Samsung Electronics America Inc. and its subsidiaries are committed to employing a diverse workforce and provide Equal Employment Opportunity for all individuals regardless of race color religion gender age national origin marital status sexual orientation gender identity status as a protected veteran genetic information status as a qualified individual with a disability or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application you have a disability and require a reasonable accommodation in order to participate in the application process please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Required Experience:

IC