Lead Program Support Assistant

Lead Program Support Assistant

The primary purpose of this position is to coordinate and manage the provision of medical testing, treatment and/or procedures to both internal and external patients referred for diagnostic services and/or treatment that are not available from VA sources and is attainable from a private institution at VA expense through VACCN programs.

Major Duties:

• Distributes and balances the workload among employees in accordance with established workflow or job specialization.
• Keeps in touch with the status and progress of work and makes day-to-day adjustments in accordance with established priorities.
• Estimates and reports on expected time of completion of work and maintain records of work accomplishments and time expended and prepare production reports as requested.
• Instructs employees in specific tasks and job techniques and make available written instructions, reference materials and supplies
• Gives on the job training to new employees in accordance with established procedures and practices.
• Approves leave for a few hours or for emergencies.
• Resolves simple, informal complaints of employees and refer others to supervisor.
• Reports to supervisor on performance, progress and training needs of employees, and on behavior problems; and provides information to supervisor as requested concerning promotions, reassignment, recognition of outstanding performance, and personnel needs.
• Keeps abreast of changes in laws and regulations, which affect veterans' and/or eligible dependents of medical benefit entitlement.
• Obtains requested report, x-rays, labs, medical records, and any pertinent information required to complete the Non-VA Care consult.
• Determines the nature of veterans' needs, questions, or complaints.
• Makes administrative recommendations and program specific decisions that promote the efficient use of resources with the goal of improving timeliness and appropriateness of services provided.
• Notifies patients of upcoming appointments via telephone call and/or letter and provides them with any restrictions that pertain to the requested exam.
• Coordinates procedures with private institution and Health Net Federal to ensure timely and effective scheduling of procedures and/or exams.
• Performs additional duties as assigned.

Work Schedule: Monday through Friday; 8:00am to 4:30pm.

This is not a virtual position.

PD18215O

Not authorized.

Not approved.

Not authorized.