Customer Experience Representative

Customer Experience Representative (CER)

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

What You'll Do

Drive Customer Success & Platform Adoption

• Help reseller partners and vendors maximize the value of the Xvantage platform through strategic recommendations and insights.
• Analyze platform data to identify opportunities for increased customer engagement, solution adoption, and revenue growth.
• Drive initiatives focused on customer acquisition, pipeline development, renewals, upgrades, and cross-sell opportunities.
• Serve as a trusted advisor, helping customers optimize their business outcomes through technology and platform utilization.

Enable Solution Growth

• Develop expertise across Ingram Micro's portfolio of technology solutions and services.
• Build and maintain knowledge of industry trends, emerging technologies, competitive offerings, and market opportunities.
• Partner with internal teams to position Ingram Micro as a strategic technology advisor.
• Help customers identify the right solutions to address business challenges and growth objectives.

Support Sales & Business Development Efforts

• Collaborate with sales teams to uncover customer needs and recommend tailored solutions.
• Participate in pre-sales activities, including solution presentations, product demonstrations, and proposal support.
• Develop sales tools, customer-facing materials, and enablement resources to support revenue growth initiatives.
• Identify opportunities to strengthen customer relationships and expand solution adoption.

Deliver Exceptional Customer Experiences

• Build strong relationships with customers, reseller partners, and vendor stakeholders.
• Proactively engage customers to understand goals, challenges, and business priorities.
• Provide personalized recommendations that drive measurable customer success.
• Act as a key resource for customer education, training, and ongoing support.

Strengthen Vendor Partnerships

• Collaborate closely with vendor partners to stay informed on product updates, promotions, and go-to-market strategies.
• Leverage vendor relationships to create value-added opportunities for customers.
• Support joint business initiatives that increase customer engagement and solution adoption.

What We're Looking For

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in customer success, sales support, account management, business development, customer experience, partner enablement, or a related role.
• Strong communication, presentation, and relationship-building skills.
• Ability to prioritize multiple projects and work effectively in a fast-paced environment.
• Proven ability to collaborate across cross-functional teams and external partners.
• Customer-first mindset with a passion for delivering exceptional experiences and business results.

Preferred Qualifications

• Experience within the technology, IT distribution, SaaS, cloud, software, hardware, or technology solutions industry.
• Familiarity with sales enablement, partner programs, channel sales, customer success platforms, or digital marketplace solutions.
• Experience supporting reseller partners, vendors, or technology ecosystems.
• Strong analytical skills with the ability to leverage data and insights to drive customer outcomes.

Key Competencies

• Customer Success
• Account Management
• Consultative Selling
• Sales Enablement
• Partner Relationship Management
• Business Development
• Solution Selling
• Customer Engagement
• Communication & Presentation Skills
• Technology Solutions
• Platform Adoption
• Vendor Management
• Cross-Functional Collaboration
• Strategic Thinking

Why Join Ingram Micro?

At Ingram Micro, you'll have the opportunity to work with industry-leading technology partners, help customers solve real business challenges, and contribute to a culture of innovation and growth. You'll play an important role in driving customer success while building valuable expertise in one of the world's largest technology ecosystems.

Join us and help shape the future of technology-enabled customer experiences.

The typical base pay range for this role across the U.S. is USD $49,500.00 - $79,200.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.