Phlebotomist II - Float

Phlebotomist II - Float

The Patient Services Representative II (PSR II) serves as a primary point of contact for patients and represents the company in a professional, compassionate, and trustworthy manner. The PSR II is responsible for collecting high-quality blood and clinical specimens, preparing specimens for laboratory testing, verifying patient information, maintaining accurate documentation, and ensuring patient safety and confidentiality.

The PSR II may work in a physician's office, Patient Service Center, or other assigned locations based on business needs. The position requires strong phlebotomy skills, attention to detail, customer service, communication, organizational skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Perform daily patient service activities accurately, efficiently, and on time under the direction of the area supervisor.
• Collect blood and other clinical or forensic specimens using established procedures and safety standards.
• Perform venipuncture and capillary collections safely and accurately.
• Perform phlebotomy procedures for pediatric, adult, and geriatric patients.
• Prepare, process, label, and handle specimens according to established laboratory procedures.
• Verify patient demographic information before and after specimen collection.
• Obtain patient initials and signatures when required to confirm specimen labeling and patient identification.
• Ensure specimen labels are accurate and applied in the patient's presence when required.
• Maintain accurate patient records, documentation, and collection information.
• Protect patient confidentiality and handle sensitive patient information appropriately.
• Maintain a clean, safe, organized, and professional work environment.
• Provide patients with clear explanations of collection procedures and answer questions professionally.
• Create an atmosphere of trust, confidence, and respect during patient interactions.
• Demonstrate strong customer service and maintain a positive image with patients, clients, employees, and the public.
• Follow all company policies, procedures, safety requirements, dress code standards, and quality guidelines.
• Demonstrate leadership behaviors and contribute to process excellence.
• Work independently with minimal on-site supervision while following established procedures.
• Exercise sound judgment and make appropriate decisions within established guidelines.
• Manage multiple priorities effectively in a high-volume environment.
• Adapt to changing business and staffing requirements.
• Travel between Patient Service Centers, physician offices, and other assigned locations as needed.
• Work flexible schedules, including weekends, holidays, on-call assignments, overtime, and short-notice location coverage when required.
• Complete required training at designated training locations based on trainer availability.

Required Qualifications

Education

• High school diploma or equivalent required.
• Medical Assistant or Paramedic training preferred.
• Phlebotomy certification preferred.
• Phlebotomy certification required in California, Nevada, and Washington.

Professional Experience

• 1–3 years of phlebotomy experience required.
• Experience must include: Pediatric phlebotomy, Geriatric phlebotomy, Capillary blood collection.
• 2 years of experience in a Patient Service Center environment preferred.
• Customer service experience in a retail or service environment strongly preferred.
• Keyboarding and data-entry experience required or preferred based on position requirements.

Technical and Clinical Skills

• Venipuncture
• Pediatric blood collection
• Geriatric blood collection
• Capillary collection
• Clinical specimen collection
• Forensic specimen collection
• Specimen processing
• Specimen labeling and verification
• Patient identification and demographic verification
• Patient documentation
• Data entry and computer/keyboard skills
• Infection control and safety procedures
• Patient confidentiality
• Quality control and accuracy

Core Competencies

The successful candidate should demonstrate:

• Excellent phlebotomy skills
• Strong attention to detail
• High level of accuracy
• Ability to produce error-free work
• Strong patient/customer service skills
• Clear and professional communication
• Ability to work independently
• Good judgment and decision-making
• Ability to prioritize multiple tasks
• Ability to work in a fast-paced, high-volume environment
• Flexibility and adaptability
• Professionalism and reliability
• Commitment to patient privacy and confidentiality
• Commitment to company policies and procedures
• Ability to embrace and manage change
• Strong teamwork and interpersonal skills
• Organizational skills
• Leadership behaviors
• Process excellence mindset

Scheduling and Mobility Requirements

• Flexible availability based on staffing needs.
• May be required to work weekends, holidays, overtime, and on-call shifts.
• Ability to travel between multiple work locations.
• Ability to provide short-notice coverage at Patient Service Centers and physician offices.
• Reliable transportation required.
• Valid driver's license and clean driving record required when applicable.
• Training locations may vary depending on trainer availability.

Work Environment

The PSR II may work in:

• Patient Service Centers
• Physician or doctor's offices
• In-office phlebotomy locations
• Other locations based on business requirements