Program Manager

Overview The Program Manager is a customer facing role responsible for leading program management activities and ensuring customer satisfaction through the oversight of program execution, team development, and internal collaboration. This role serves as the subject matter expert across programs and departments, and internal teams while also ensuring alignment with company processes, safety policies, and customer expectations. Responsibilities Duties and responsibilities include the following, but not limited to: Operational Leadership: Ability to lead without authority and foster a teamwork environment Make independent decisions balancing company goals and customer needs Oversees day-to-day program operations, acting as the primary point of contact for key customer accounts and internal departments Ensure deliverables are completed on time, within budget, and to the customer's satisfaction Proactively identify and resolve risks and issues Coordinate with production, supply chain, engineering, quality and program teams to align customer demand with internal resources and capacities Coordinate with production control to ensure that work orders are properly scheduled and maintained in the MRP system Prepare and present internal and external reports, and provide project updates that clearly reflect program status and milestones Ensure customer demand is entered timely, accurately and in accordance with quote parameters Accurately forecast monthly sales and achieve budget goals Consistently acts in accordance with business professionalism principles including during business hours, at company events, meetings, off-site meetings, audits, etc. Consistently provides professional business communications to internal and external customers, staff, peers and company leadership Team Development and Leadership: Guide, coach and mentor program managers ensuring team members are equipped with tools and support necessary to succeed Ensure direct reports in supervisor/manager/lead roles are carrying out responsibilities in accordance with the organization's policies and applicable laws with the guidance of HR; including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems Foster a culture of collaboration and team work to staff at all levels Provide clear communication and direction to staff at all levels Financial Management: Assist with project controls including budgeting, cost tracking, scheduling, and forecasting Monitor and report trends on customer account profitability Provide expedite quotes as required, protecting profitability while supporting customer requirements Continuous Improvement: Lead change management initiative to adapt to evolving industry standards Identify opportunities to enhance efficiencies Has authority to stop any production order for quality concerns Ensure all employees wear appropriate PPE in designated areas as required Qualifications Preferred Education/Experience: High school diploma required Bachelor's degree in Business Administration, Supply Chain, or other related field preferred 2+ years' related experience required 2+ years' experience in production environment required MRP or ERP system experience required Aviation background preferred Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee is occasionally required to stand, walk, reach with hands and arms, climb stairs or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. #J-18808-Ljbffr