Benefits and Risk Coordinator

Annual Salary Range: $50,000-$53,000

Important: The pay range listed above represents the anticipated starting annual compensation for this position. It includes the base salary and a $100 per paycheck discretionary income supplement. Your final starting pay will be based on factors like your experience, education, and certifications.

Purpose

Working closely with the Human Resources Manager, the Benefits & Risk Coordinator provides administrative support and coordination of the Town's employee benefits programs, safety policies and programs, insurance policies (General Liability, Property, Vehicle, Workers' Compensation, etc.) and management of all claims under these policies. Working closely with the HR Coordinator, the Benefits & Risk Coordinator will also coordinate, document, track and ensure compliance with the Town's internal and mandated employee leaves of absence programs (Workers' Comp, FMLA, Military, personal, etc.).


Duties and Responsibilities

• Coordinate with Town departments, third parties to claims, and vendor partners to document, report, and file claims related to general liability, property damage, vehicle accidents, and other incidents.
• Thoroughly understand all benefit plan details in order to answer employee inquiries and assist in annual benefits review.
• Serve as the Town's liaison with carriers and claimants through resolution of any claims.
• Work with vendor partners to ensure property, vehicle, and equipment schedules are maintained and appropriate coverage amounts are in place.
• Work closely with the HR Coordinator regarding the administration of employee medical and health related benefits, annual open enrollment, records management with vendor partners, monthly billing reconciliation, and resolution of employee questions and challenges.
• Handle employee benefit changes, EOIs, short-term disability, long-term disability, and completes necessary Personnel Action Forms (PAFs) and provides to HR Coordinator.
• Create benefit premium repayment plans for employees who will experience absences that result in Leave without Pay.
• Assist with the oversight of the Town's Safety Committee, safety programs, incident reporting, trend analysis, and formulation of recommended plans to improve employee safety and wellness.
• Administer the reporting, claim management, compliance and resolution of any Workers' Compensation incidents.
• Prepare 300 and 300A OSHA Logs and ensure reporting and posting compliance.
• Identify, source, and coordinate potential educational, training, and other programs that may provide opportunities to improve in all areas above as well as grow and develop staff skills, knowledge, and effectiveness.
• Coordinate, track, and ensure compliance with Town Leave of Absence programs (Workers' Comp, FMLA, Medical, Military, etc.).
• Administer the Town's random drug testing program and ensure that appropriate type of testing is being done based on driver's license type (CDLs).
• Create and update Standard Operating Procedures (SOPs) for processes and procedures related to position.
• Provide excellent customer service to all internal and external customers.
• Other duties as assigned.

Qualifications

Required minimum qualifications:

• Associate's degree with minimum two years' experience in a Human Resources office environment, or a Bachelor's degree in HR Management or related field, or equivalent experience with direct responsibilities in the areas mentioned above.
• Valid NC driver's license with an excellent driving record.

Highly desired qualifications:

• Bachelor's degree in an HR related field.
• Certifications, licenses, and course work related to the duties of this role.
• Experience in these areas in a municipal or county government setting.
• Current NC Notary Certification (if not, must obtain within first six months of hire).
• A positive, professional, and comfortable communication style with extensive customer service experience.
• Strong ability to clearly articulate thoughts and directions in written, face-to-face, and telephone communications.
• Strong presentation skills to include creating PowerPoint presentation and comfortably to groups of individuals.
• Must be able to multi-task and work efficiently in a fast-paced environment where priorities may change frequently and on short notice.

• Ability to approach tasks with the appropriate sense of urgency to meet deadlines and address issues.
• Ability to utilize strong analytical and problem-solving skills to approach challenges proactively.
• Ability to create and implement attractive safety and wellness programs that promote employee engagement.
• Ability to cross-train on HR Coordinator duties in order to enhance employee's experience with Human Resources.
• Must be highly trustworthy and able to deal tactfully with confidential information.
• Proven ability to build strong, positive relationships with co-workers, third party vendors, and internal and external customers.
• Ability to work independently and as part of a team.
• Intermediate or better skills with Microsoft Office products, Outlook, Adobe, HR information systems, vendor benefits and claims management platforms, online research, as well as the ability to learn new software programs and computer application quickly.

Working Conditions

• May occasionally be required to work a flexible schedule to include evening and weekend hours.
• This position works primarily in a climate-controlled office environment.
• This position requires occasional work in other office locations in order to support other Town departments.
• This is a customer facing position that may be required to interact calmly and professionally with upset or frustrated employees, citizens, vendors, and guests in tense and difficult situations in person, over the phone, or through email.

Physical Requirements

• The Administration Building is a historic building and is not currently ADA accessible. Therefore, the employee must be able to climb stairs and move about in an office environment.
• Must be able to lift and/or carry objects up to 10 lbs. regularly and up to 25 lbs. occasionally.
• Must have the ability to stoop, bend, reach, push, and pull.
• Must have dexterity to manipulate small objects such as paperwork, telephones, keyboards, etc.
• Must have visual acuity in order to use computers, read reports and documents, etc.

The Town of Southern Pines is an Equal Opportunity Employer