Temporary Owner Onboarding Representative

Job Summary The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. The representative works to deliver sales document presentations for new and existing owner purchases, provides customer support through on‑site education and services for club products, follows up on processes, and maintains site customer contact. The representative also provides feedback to the Owner Onboarding Manager on document closing and sales presentation observations, identifies training opportunities, and balances proactive interactions with owners and reactive work to ensure owner satisfaction, quality service standards, goals, and objectives are met consistently. The representative works with the Owner Onboarding Manager to provide training for sales that will help meet and improve on rescission and compliance goals. Responsibilities Review and complete legal and sales–related documents with owners following established process and guidelines (50% time). Provide owner education through a private one‑on‑one setting or group education sessions covering all aspects of club products and offer guidance in maximizing vacation ownership. These sessions can aid in post‑sale customer service for sales retention and compliance (25% of time). Identify and communicate patterns, trends, training opportunities, and compliance concerns to the Owner Onboarding Manager (10% of time). Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time). Coordinate logistics and reporting for all educational events & materials, collaborating with in‑house marketing, sales, and resort teams to optimize educational session attendance (5% of time). Other site duties as assigned by the Owner Onboarding Manager (5% of time). Travel Requirements Less than 5% travel for corporate and/or BU meetings. Qualifications Bachelor’s degree or equivalent combination of education and directly related experience. Active California Real Estate License. Ability to prioritize and organize tasks. Ability to influence. Excellent verbal and written communication and interpersonal skills. Ability to manage concurrent assignments efficiently. Strong conflict management skills. Expert contract standards expertise preferred; TNL product knowledge expertise preferred. Technical skills: TNL Product Knowledge, Workday courses, sales training relative to owner onboarding. 1+ year Wyndham sales experience preferred; 1 year prior customer service experience preferred. Education equivalent to the education requirement may be accepted in lieu of the education requirement. Compensation & Benefits Hourly rate: $21.00 – $21.00 plus commissions and bonuses. Medical, Dental, Vision Flexible spending accounts Life and accident coverage Disability Paid time off, parental leave, and holidays (subject to eligibility) Wish day paid time to volunteer at an approved organization of your choice 401(k) with employer match (subject to eligibility requirements) Legal and identity theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program EEO Statement We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to View email address on click.appcast.io , including the title and location of the position for which you are applying. #J-18808-Ljbffr Travel Leisure Resort Development Inc