Lead UX Designer

We are actively seeking a UX Professional (Architect/Designer) — Payments Experience to help design and architect intuitive payment experiences that directly impact millions of users. This is a high-ownership role for a designer who thrives in cross-functional environments and wants their work to directly shape how customers interact with financial products at scale. A nationwide leader in financial services, committed to helping millions of customers improve their financial lives through safe, affordable, and transparent solutions. With over 1,500 locations across 44 states and a mission unchanged for over 100 years, this organization does the right thing — every day. Required Skills & Experience 7+ years in Product Design or related fields 7+ years collaborating with product, engineering, design, content and user research teams Proven ability to influence product and engineering decisions without direct authority Experience in Agile and Kanban delivery models Experience writing user stories and defining acceptance criteria Experience leveraging AI-powered tools to enhance design efficiency and insight generation Desired Skills & Experience Master's Degree in Computer Science, Electronic Engineering, or related discipline 10+ years of experience preferred Extensive experience with ServiceNow Service Mapping ServiceNow Developer Certification highly desired What You Will Be Doing 100% Hands On Daily Responsibilities Architect end-to-end UX experiences for payments products used by millions of customers Collaborate cross-functionally with product, engineering, design, content and research teams Write user stories and jobs-to-be-done that clearly articulate business and user needs Influence product and engineering decisions in cross-functional settings Leverage AI-powered tools to enhance design efficiency and accelerate insight generation Define and own the UX vision across the payments experience Benefits Medical Insurance Dental Benefits Vision Benefits Paid Time Off (PTO) 401(k) Match ? Hybrid — Onsite Tuesday, Wednesday, Thursday | Primary location Charlotte NC. ? We are unable to provide visa sponsorship. C2C and H1B candidates cannot be considered. #J-18808-Ljbffr