Strategic Account Manager

Strategic Account ManagerHot JobHybrid • FL Oldsmar - Oldsmar, FL 34677OverviewPosition Type Full Time Travel Percentage Up to 25% Category SalesDescriptionSummary / Position Purpose:The Strategic Account Manager is responsible for building, growing, and retaining long-term relationships with the company's most critical and high-value clients. This role serves as a trusted advisor, aligning customer business objectives with company solutions to drive mutual growth, revenue expansion, and long-term partnership success.The Strategic Account Manager owns the full post-sale account strategy, working cross-functionally to deliver value, identify opportunities, and ensure exceptional customer experience across the account lifecycle.Essential Duties, Functions and/or Responsibilities:Strategic Account OwnershipOwn and manage a portfolio of named strategic accounts with a focus on retention, expansion, and long-term partnership growthDevelop and execute account plans aligned to customer goals, business priorities, and revenue targetsServe as the primary point of contact and escalation for strategic clientsRelationship & Stakeholder ManagementBuild strong relationships with executive-level stakeholders and key decision-makersAct as a trusted advisor by deeply understanding customer business models, challenges, and industry trendsLead regular business reviews (QBRs/EBRs) and strategic planning sessions with clientsRevenue Growth & RetentionIdentify expansion opportunities including upsell, cross-sell, and renewalsPartner with Sales, Customer Success, Product, and Operations teams to drive account growthForecast revenue and account health accurately within CRM systemsCross-Functional LeadershipCoordinate internal teams to ensure successful delivery, onboarding, and ongoing account supportAdvocate for customer needs internally to influence product improvements and service enhancementsEnsure alignment across departments to deliver a seamless customer experiencePerformance & ReportingTrack account performance metrics including revenue, retention, satisfaction, and engagementMaintain accurate account documentation, forecasts, and pipeline activityProvide insights and recommendations to leadership based on customer feedback and account dataDirectly and indirectly responsible for product quality.Other duties as assigned.QualificationsEducation and/or Work Experience Requirements:Bachelor's degree in Business, Marketing, or related field (or equivalent experience)5+ years of experience in strategic account management, enterprise sales, or customer successProven experience managing large, complex, or enterprise-level accountsStrong consultative selling and relationship-building skillsAbility to influence and communicate effectively with executive stakeholdersExperience working cross-functionally in a fast-paced environmentProficiency with CRM tools (Salesforce or similar)Experience in [industry: manufacturing, SaaS, logistics, healthcare, etc.]Experience managing multi-year contracts or high ARR accountsStrong analytical, negotiation, and presentation skillsStrategic thinking and business acumenExecutive presence and communicationCustomer-centric mindsetProblem-solving and decision-makingAccountability and ownershipPhysical Requirements:Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standardsAbility to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standardsThis position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.