Scheduler

Scheduler

Location: San Antonio, TX Duration: 2 Years Rate Range: $30/hr. Company: Our client is the nation's largest provider of electric and natural gas services.

Position Summary

The Scheduler position plays a vital role in the workflow, ensuring requests from various engineering areas are scheduled through to completion to meet customer due dates and commitments. This includes work for design sketches, maintenance orders, emergency work from System Operations, customer service requests, and crew follow-up orders that are generated through Work Manager, SAP, or Mobile Data. Resource decisions for internal and/or contract crews are based on crew availability and workload, and on shifting work between crews to ensure commitments are met and optimize crew productivity. The tracking of project status and delays is recorded by the Scheduler in Work Manager, SAP, or Mobile Dispatch as required for monthly reporting. The Scheduler will work closely with Construction Inspectors, Power Quality Specialists, Reliability Engineers, Designers, Design Management Teams, Claims, Customer Service, and System Operations as needed.

Tasks & Responsibilities

• Develop construction work schedules for internal and/or contractor crews for customer visibility.
• Develop soft schedules for work in design stages for workload visibility and estimated construction start dates.
• Receive and create job packages for both planned and emergency work.
• Manage the schedule to meet the customer-requested due dates.
• Review design sketches to determine the construction resources needed and estimated hours needed to construct the project.
• Prepare the jobs by applying for all necessary permits, including COSA permits, TX-DOT permits, 811 locates, and water locates, prior to the work being given to the crews.
• Assist with creation of vegetation and/or maintenance orders in SAP and Mobile Dispatch as necessary.
• Manage notifications received in Mobile Dispatch and assign to personnel for field verification and completion.
• Monitor the crew workload and adjust schedules as needed.
• Schedule and dispatch each job, utilizing Service Suite Dispatch Application, Mobile Data, and Work Manager systems, adding comments as job progresses and documenting any holds/delays.
• Review associated work orders for sequencing of construction needed to meet schedules, ensuring work is scheduled in sequence.
• Print out design sketches from Work Manager and assign to internal and/or contractor crews as needed for support of Capital projects.
• Input planned outage information into GIS for IVR system messages to customers.
• Run reports daily on work scheduled.
• Assist with reviewing crew time sheets as needed.
• Check department voicemail inbox daily, including calling back customers as needed and dispatching resources as needed to address work resulting from voicemail messages.
• Assist with generation of GIS circuit maps for circuit patrol inspections as required.
• Assist with reviewing and preparing contractor invoices for payment.
• Assist with creation and tracking of work orders in an Excel spreadsheet or Access database as necessary.
• Receive and handle inquiries raised by the Design, Construction, System Operation, Claims, Customer Service, and Outside Services business areas.
• Receive and handle crew calls requesting information, updates to locates, follow up with Designers, and record the completion of daily work by each crew.
• Utilize Scheduling Dashboards for monitoring of work and project due dates at risk.
• Attend monthly Safety Meetings and Staff Meetings.
• Provide relief to other Schedulers.
• Volunteer Schedulers serve as Wire Down Manager during storms identified by System Operations and dispatch wire down orders to wire down personnel and assist System Operators where needed.
• Complete other assignments as necessary.

Minimum Qualifications

• High school diploma or GED
• Ability to meet goals and objectives with minimal direct supervision
• Proficient in Microsoft Office Word, Excel, and PowerPoint
• Well-developed written and verbal communication skills for interaction with all levels of personnel
• Ability to develop and maintain working relationships with customers and support teams

Preferred Qualifications

• Prior scheduling/dispatching experience or exposure to Service Suite 9.3.1 (Mobile Data System) and CGI Work Manager systems
• An understanding of Energy construction practices, crew crafts, and sequencing of construction
• Ability to read and analyze GIS Designs
• Prior experience using Work Manager and SAP

Benefits Summary: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching. IND123