GUEST SERVICE AGENT

Job Description

Job Description

Benefits:

• Employee discounts
• Paid time off
• Competitive salary
• Flexible schedule

About the Role:
Join Double Star Hospitality Morgantown as a Guest Service Agent, where you'll be the friendly face that welcomes guests to our vibrant hotel. In this dynamic role, you will play a crucial part in ensuring a memorable stay for every visitor while representing a company known for its exceptional service and hospitality.

Responsibilities:

• Greet and check-in guests with a warm and welcoming demeanor.
• Handle guest inquiries and resolve issues promptly and efficiently.
• Manage reservations and maintain accurate guest records.
• Provide information about hotel amenities, services, and local attractions.
• Assist with billing and payment processes during check-out.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Maintain a clean and organized front desk area.
• Uphold hotel policies and procedures to ensure a safe environment for guests and staff.

Requirements:

• High school diploma or equivalent; hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using hotel management software and Microsoft Office.
• Ability to work flexible hours, including weekends and holidays.
• Positive attitude and a passion for providing outstanding guest service.
• Ability to multitask and thrive in a fast-paced environment.
• Previous experience in customer service or hospitality is a plus.

About Us:
Double Star Hospitality Morgantown has been serving guests with excellence for over a decade, creating a welcoming atmosphere that keeps visitors coming back. Our commitment to quality service and guest satisfaction has made us a preferred choice in the area, and our employees love the supportive team culture and opportunities for growth within the company.