Borrower Complaint Resolution & QA Specialist
ECMC Group
ECMC Group is hiring a Research Resolution & Quality Assurance Specialist in Minneapolis to investigate and resolve escalated borrower complaints. This hybrid role requires strong customer service and complaint resolution skills, alongside knowledge of consumer protection laws. Key responsibilities include tracking complaint trends and reviewing calls for quality assurance. Candidates should have a bachelor's degree or equivalent experience and three or more years in customer service or complaint resolution. Benefits include health insurance, a 401(k) plan, and tuition reimbursement programs. #J-18808-Ljbffr ECMC Group
Vacancy posted 18 hours ago
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