Account Services Lead, Wholesale Apparel

Job Description

PREMIER BRANDS GROUP HOLDINGS

Iconic by Nature, Exceptional by Design

Premier Brands Group Holdings, A Global Leader in Apparel, Jewelry and Accessories Design

Driven by excellence and innovative talent, Premier Brands Group is a leading global apparel group of iconic brands, offering a diverse portfolio in denim, women's apparel, and jewelry.

Premier Brands Group is comprised of three distinct businesses that create top-tier brands for the discerning consumer.

One Jeanswear Group designs and distributes a distinguished portfolio of branded and private label jeanswear throughout North America.

An apparel industry leader for 30+ years, The Kasper Group has remained committed to excellence in offering iconic brands and relevant womenswear designs.

The Jewelry Group has a 20+ year legacy of developing, sourcing and selling elevated fashion jewelry pieces, with a design-centric point of view.

Our legacy is rooted in our rich portfolio of the most covetable denim, apparel, jewelry and accessories brands in the world. Each respective group is Iconic by Nature and Exceptional by Design.

Account Services Lead

We are currently seeking an experienced, highly organized, and detail-oriented Account Services Lead to support and oversee wholesale account operations, order management, fulfillment coordination, and e-commerce account requirements across our branded and private label businesses.

This is a hands-on leadership role responsible for ensuring accuracy and efficiency throughout the order management lifecycle, resolving complex account issues, supporting team development, and maintaining strong relationships with internal and external business partners.

The ideal candidate will demonstrate strong operational knowledge, analytical capabilities, independent decision-making, and the ability to manage competing priorities while guiding account services processes in a fast-paced environment.

Key Responsibilities

Account Services Leadership & Operational Oversight

• Serve as a hands-on operational lead, providing guidance and support across daily Account Services functions while remaining actively involved in order processing and account management.
• Partner with Account Services, Sales, Distribution, and cross-functional teams to ensure all market orders are entered accurately and order maintenance is completed in a timely manner.
• Provide training, guidance, and ongoing support to Account Services associates to promote consistency, efficiency, and adherence to established procedures.
• Troubleshoot and resolve complex business process, reporting, and system-related issues.
• Identify opportunities to improve workflows, establish best practices, and strengthen operational accuracy.
• Promote teamwork, collaboration, accountability, and continuous process improvement.
• Serve as an escalation point for order management issues, retailer concerns, and operational challenges requiring additional coordination or resolution.

Order Management & Fulfillment

• Oversee and actively participate in order management activities to ensure accurate and timely order entry, processing, maintenance, and fulfillment.
• Ensure client delivery goals and retailer-specific requirements are consistently met.
• Manage and follow up on customer requests, including shipment tracking, delivery inquiries, order modifications, and inventory availability.
• Monitor inventory levels, product availability, and order allocations to ensure accurate order fulfillment.
• Ensure all new-season orders are received, entered, and accurately synchronized with customer systems.
• Review inbound product reports and coordinate with Imports and Warehouse teams to manage inventory, release orders, address shortages, and ensure compliance with routing requirements.
• Maintain daily oversight of order files, including new orders processed, goods received, and outstanding order activity.
• Process and monitor EDI transactions, hold files, pending files, and order revisions while ensuring adherence to EDI compliance standards.
• Establish and maintain checks and balances to ensure all orders are captured, processed, and validated for accuracy.
• Serve as a key point of contact for retail partners regarding shipping inquiries, UPC/GXS catalog questions, order confirmations, extensions, corrections, and ongoing maintenance.
• Review, update, and retrieve information from external retailer and vendor portals.
• Partner with Sales to proactively identify and resolve issues that may prevent or delay order processing and fulfillment.
• Take ownership of complex account discrepancies and coordinate timely resolutions with appropriate internal and external partners.

E-Commerce Support & Product Data Management

• Support e-commerce businesses by providing accurate product attributes, descriptions, and imagery through customer portals and retailer-specific templates, including high-volume data entry and maintenance.
• Coordinate the collection, review, and submission of product information to ensure completeness, accuracy, and compliance with account requirements.
• Assist in maintaining accurate product listings and digital content across retail and e-commerce platforms.
• Identify and resolve discrepancies involving product attributes, imagery, or missing information in partnership with appropriate departments.
• Ensure product data and imagery submissions are completed accurately and within established account deadlines.

Cross-Functional Collaboration & Account Support

• Work closely with internal and external business partners, including Sales, Marketing, Design, buyers, Operations, and e-commerce account representatives.
• Act as a key liaison between retail partners and internal departments to ensure accurate communication and timely issue resolution.
• Partner with Sales and Operations to address account requirements, delivery expectations, and operational priorities.
• Collaborate with cross-functional teams to support seasonal launches, order execution, and retailer-specific initiatives.
• Communicate potential delays, order discrepancies, and fulfillment concerns proactively to appropriate stakeholders.
• Support team members with complex account situations and assist in prioritizing workload based on business needs.
• Maintain strong working relationships with key department store accounts, clubs, and other retail partners.

Reporting, Accuracy & Process Improvement

• Monitor and review daily order management reports to ensure order accuracy, inventory alignment, and fulfillment performance.
• Analyze open orders, pending transactions, shipping delays, shortages, and other operational exceptions.
• Partner with Sales and Operations to identify potential risks and implement corrective action plans.
• Maintain accurate and organized order files, retailer correspondence, reporting, and account documentation.
• Identify recurring operational challenges and recommend improvements to increase efficiency, reduce errors, and strengthen account support.
• Ensure timely escalation of unresolved issues and communicate progress through resolution.

Qualifications & Requirements

• 5–8 years of related experience in account services, wholesale operations, order management, or a related function, preferably within the apparel or fashion industry.
• Demonstrated experience taking ownership of complex account operations, coordinating workflows, and resolving escalated issues.
• Experience providing guidance, training, or mentorship to team members preferred; formal supervisory experience is not required.
• Strong understanding of EDI processing, order allocation, inventory management, and wholesale fulfillment practices.
• Experience working with key department store accounts, clubs, and major retail partners, including Walmart, preferred.
• Proficiency in RLM and Microsoft Office, including strong Excel skills.
• Familiarity with retailer portals, product attributes, and e-commerce account requirements preferred.
• Bachelor's degree in Business, Operations, or a related field preferred, or equivalent relevant professional experience.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent interpersonal and communication skills with the ability to collaborate effectively across departments and build consensus.
• Demonstrated ability to independently prioritize multiple responsibilities, manage deadlines, and navigate complex operational issues.
• Proven ability to work effectively under pressure in a fast-paced, deadline-driven environment.
• Strong sense of ownership, accountability, and commitment to operational excellence.
• Ability to balance hands-on execution with workflow coordination, team support, and process improvement.

Salary Range

$82,000–$100,000 annually

Actual base salary for this role within the above range will be based upon experience, qualifications, and/or assigned business unit.

Premier Brands Group Holdings is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other status protected by applicable law.