Operational Excellence Specialist EMEA (f/m/d)

Project Management & Oversight Maintain a structured overview of all ongoing and planned OET projects across EMEA. Independently manage selected projects from initiation to completion. Coordinate sub-projects and ensure alignment with strategic goals. Training & Enablement Design and deliver training sessions on new applications and functionalities (e.g., ROCS). Support onboarding and upskilling of team members on digital tools and processes. Develop “Train the Trainer” concepts and training materials. Stakeholder Engagement Organize and lead workshops with internal and external stakeholders. Prepare and present project updates and strategic presentations for executive audiences. Manage stakeholder relationships for specific projects, including C-Level and operational users. Team Support & Leadership Provide organizational support to team members. Act as a contact point for the team in the absence of the Head of OET EMEA. Process Improvement & Demand Management Capture and document process improvement demands. Create and manage tickets in Jira and align with regional OET teams and domain owners. Coordinate with other regional OET teams to ensure consistency. Application Rollouts & Testing Lead rollout projects for applications such as ROCS, Wave BL, Wisor, etc. Conduct GAP analyses, gather country feedback, and define operational blueprints. Organize release note management and coordinate testing with country OETs. Provide partial testing support for general topics. Operational KPI Monitoring & Analysis Set up and maintain and analyse dashboards for operational KPIs. Consolidate feedback and adapt reporting tools (e.g., carrier app dashboards). Support Management Provide 2nd level support. Track support reporting and aim to reduce 2nd level workload. #J-18808-Ljbffr Rhenus SE & Co. KG